AOMEI Cloner FAQs
General FAQs:
Q: When you clone the disk image from GPT disk with 5 (or more) partitions to an
MBR disk, you get the message said that system refuses to clone more than 3
partitions because the destination drive not UEFI.
A: MBR disk only supports 4 primary partitions. However, AOMEI Cloner can't convert a primary partition to logical partition automatically. So, it can’t directly clone the GPT disk image with 5 (or more) partitions to an MBR disk. In this case, you can convert the target MBR disk to GPT with Windows Disk Management or AOMEI Partition Assistant and then clone.
Install/Uninstall/Register FAQs:
Q: You repeatedly get the message: "AOMEI Cloner has been installed in your computer. Do you want to uninstall it?" or "Setup has detected a restart required to perform the uninstall. Please restart and try again."
A: Please manually delete the related components of AOMEI Cloner to uninstall it completely, and then install it again.
Q: The error occurs during reinstalling AOMEI Cloner:
"An error occurred while trying to replace the existing file:
DeleteFile Failed; code 5.
Access is denied......".
A: Generally, you may click the "Ignore" button to skip this file and continue to reinstall. If the problem persists, please try to thoroughly uninstall the program and reinstall it.
The error occurred during reinstalling AOMEI Cloner:
An error occurred while trying to rename a file in the destination directory:
Move File Failed: code 183:
Cannot create a file when that file already exists.
A: Generally, you may click the "Ignore" button to skip this file and continue to reinstall. If the problem persists, please try to thoroughly uninstall the program and reinstall it.
When uninstalling the previous version, show the error:
File "C:\Program Files(x86)\AOMEI Cloner\uninsooo.dat” does not exist. Cannot uninstall.
A: Please try to thoroughly uninstall the program by manually deleting the related components.
Clone FAQs:
Q: How to make a cloned drive bootable?
A: Before disk clone for a system disk, please check the following items:
1. Please clone the current running system drive. If you connect the system disk to another computer via USB port, AOMEI Cloner will clone it as a data disk, in this case, the cloned drive might be unable to boot.
2. If the current system drive and the target drive are different disk types ( for example, one drive is MBR and the other one is GPT), it is recommended to convert the target drive to the same type as the source drive via Windows Disk Management.
3. We suggest that you run chkdsk /r and defrag for the system drive.
After disk clone, please check the following items:
1. Please make sure the new drive is connected internally when you set it to boot. You can remove the source disk and connect the target disk to the same slot boot. If you connect the target disk to the second internal slot, you need to modify Boot Priority to select the new drive as the first boot option in BIOS/UEFI.
2. Please confirm that you are booting the destination disk on the same machine that you do the clone. If you would like to clone the system to another computer to use, we advise you to use AOMEI Backupper to run a system backup on a working machine and use the feature "Universal Restore".
3. If the cloned drive fails to boot, please try to delete all partitions on the target disk, and then do the clone again with the sector-by-sector clone way if the destination space is bigger.
If the cloned drive still fails to boot, please contact our AOMEI Support Team and offer some pictures of the boot error and disks' layout in Windows Disk Management so that we can further analyze the problem and help you find solutions.
Q: When you do the system clone, it shows:
The program did not find the system partition. Please reboot the system and try again.
A: System Clone will detect the system partitions as source automatically. But, it failed to find the system partition. In this situation, please check if the system disk failed to be listed. You can click Disk Clone, and then the disk list to see if it lists the system disk. If it doesn't list your disks, please check:
1. Please check if the system disk is 4096 bytes/sector. You can press Win+R, type “msinfo32” in the Run box, then open Components-->Storage-->Disks-->check the Bytes/sector of the drive. AOMEI Cloner currently can't list 4096 disk. So, it can't clone 4096 disk.
2. If the disk is 512 bytes/sector, but it also failed to be listed, please try to uninstall AOMEI Cloner, and reboot computer, and then reinstall it again to check.
3. If you are using WinPE environment of AOMEI Cloner, it might be that the WinPE lack of the drives of disk. So, WinPE can't read the disk. You might need to recreate the WinPE and manually add the drivers.
If AOMEI Cloner can list the system disk, but the system partitions failed to be read correctly (display them blank), it might be that some other applications are protecting the system partition from being read by other software. Currently, we found that RollBack Rx, Reboot Restore Rx and Drive Cloner Rx software will protect system partitions, and make AOMEI Cloner can't access system partitions. In this case, you might need to uninstall the software so that AOMEI Cloner can do the system clone.
For more details, please refer to here.
Q: AOMEI Cloner failed to list disks when you do the disk clone.
A: Please check the following items:
1. Please make sure the disk is listed correctly under Windows Disk Management.
2. Please check the type of this drive. AOMEI Cloner doesn’t support eMMC storage device. Usually, most of tablet PC use the emmc storage device.
3. Please check whether or not the disk is 4096 bytes per sector. You can press Win+R, type “msinfo32” in the Run box, then open Components-->Storage-->Disks-->check the Bytes/sector of the drive. AOMEI Cloner doesn’t support cloning 4096 disk.
4. Please check whether or not the disk is a dynamic disk. Backupper doesn’t support cloning dynamic disk by using Disk Clone. Please use System or Partition Clone way to clone dynamic volumes.
5. If you are using WinPE environment of AOMEI Cloner, it might be that the WinPE lack of the drives of disk. So, WinPE can't read the disk. You might need to recreate the WinPE and manually add the drivers.
For more details, please refer to here.
Q: When you do the system clone, it shows:
AOMEI Cloner currently doesn't support backing up or cloning dynamic system volume on GPT disk...
A: AOMEI Cloner currently doesn't support backing up or cloning dynamic system volume on GPT disk. We will add the feature in the future. In this situation, we suggest that you can use AOMEI Partition Assistant to convert the GPT dynamic disk to basic, and then you can continue to clone the basic disk.
Does the cloned drive show "RAW" status after clone?
A: Please delete all partitions on the target disk, and then run the clone again. The sector-by-sector clone method is recommended to try. If the problem still persists, please contact our AOMEI Support Team and attach the log folder under the installation directory of the software so that we can further analyze the problem and help you find solutions.
WinPE Bootable Media FAQs:
Q: You received the message: “Failed to create the bootable USB device...” when you create the WInPE bootable USB.
A: In the "Select Bootable Media" dialog box, choose "Export ISO File" way to create an ampe.iso file, and then burn the ISO file to USB, CD, or DVD via third-party burning tools.
Q: You received the message: “Create WinPE ISO file failed…” when you click "Tools" -> "Create Bootable Media" to create WinPE bootable media.
A: It might that there are some unknown errors in your recovery environment. You can try to recreate the WinPE by checking “Download WinPE Creating Environment from the internet”. Or, you can download and install Windows AIK/ADK and Windows PE Addon from Microsoft site, and then create WinPE again. Please check more details and download Windows AIK or ADK here.
Q: AOMEI Cloner can’t detect the internet under WinPE environment.
A: Please check the following items:
1) If you are using the virtual network that is connected to a proxy server under Windows, AOMEI Cloner can’t detect the internet.
2) If it is connected via the wireless network, AOMEI Cloner can’t detect the internet under WinPE.
3) If AOMEI Cloner can’t connect to the internet in WinPE, maybe there is no network card driver. Please recreate the WinPE and add these drivers of network card manually during creation. Or, you can check“Download WinPE creating environment from the internet”, the creating environment is based on Windows 10 with lots of common drivers included, so you may not have to add drivers like network adapter or NVME/m.2, etc.
Q: When selecting to create a WinPE bootable CD, a window prompts up: "Detects that there is not any writable disc, please insert a writable disc. Click "yes" to continue, or "no".".
A: Please just create a WinPE ISO with AOMEI Cloner and then manually burn the ISO to the CD with a third-party burning program. Or, please try to create WinPE bootable USB to use.
Q: The program exits abnormally during the creation of bootable media.
A: When you create the WinPE, please check if it checks "Download WinPE creating environment...". If yes, please try to download and install Windows ADK and Windows PE Addon. After that, please try to create WinPE by checking the option. As for downloading and installing Windows ADK and Windows PE Addon, please refer to here.
Or, you can use our AOMEI PE Builder tool to create WinPE bootable media. It will integrate AOMEI Cloner automatically.
Common Error Codes
1. Information code 4098: Invalid parameter
Solution: Please try to rerun AOMEI Cloner and do the operation again.
2. Information code 4099: Uninitialized component or function cell
Solution: Please try to rerun AOMEI Cloner and do the operation again.
3. Information code 33/34: Failed to read sector (with bad sector)/Failed to write sector (with bad sector)
Solution: Please try to first delete partitions on the target disk, and then do the system or disk clone again.
And, please also try the following suggestions:
a. Please press Win+R, then run "cmd" to open Command Prompt, then run chkdsk /r to check and repair the destination drive.
b. Please defrag the destination drive.
c. Please press Win+R, then run "services.msc" to open the service manager, then check if the "Volume Shadow Copy" is using the "Automatic" type.
d. Please Win+R, then run "cmd" to open Command Prompt, then run the following commands to restart the VSS service.
net stop vss
net start vss
e. Close all running other applications and then do the clone.
f. Create a bootable disk and then boot the PC into WinPE to clone again.
4. Information code 2: Failed to assign the drive letter
Solution: Generally, the error appears during disk cloning. But actually, all data has been cloned and only the drive letters have not been assigned successfully. You can assign drive letters manually with Windows Disk Management or AOMEI Partition Assistant.