01.What’s the product delivery policy and is there an
invoice?
Real-time delivery. Usually, once your order is processed successfully, the download link,
license code as well as an
electronic invoice of the software will be immediately sent to your email.
02.What’s the refund policy?
We offer 90-Day Unconditional Money Back Guarantee. If for any reason you are not completely
satisfied with the product
you purchased from us, you should notify us within 90 days from the date of the purchase and we
will provide you with a
full refund. When you request a refund, our customer service representatives may inquire the
reason for your refund so
we can improve our products and our customer experience.
03.Which support options are available?
We provide lifetime free technical support via email so far. And we do not
provide the phone support
because of the time difference. You are also welcomed to ask questions on AOMEI Twitter, Facebookand Forum.
Upgrade Policy : Minor updates are free. For the major upgrades, you only
need to pay a small amount
of upgrade fee to enjoy the full set of advantages of later new versions. If you have
already purchased "Lifetime
Free Upgrades" before, you can upgrade to the latest version without extra pay in the
future. Learn more >>
04.Lost the software, how to regain it?
If you lost your license or the software, please contact our support team, and we will process
the problem for you as
soon as possible.
05.Is my order secure?
MyCommerce online order form is 100% secure. All data exchanged during the payment process is
SSL-secured. Order secure
server at MyCommerce.com, a veteran ecommerce company, specializes in software. You will be
connected to the SECURE page
to enter your credit-card information safely. Important information such as credit card numbers,
addresses, etc. is sent
securely via the Internet.
06.What method can be used for payment?
We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check
cards or ATM cards
connected with one of the major credit card companies listed above. We also accept Bank/Wire
Transfer, Check/Money
Order, Fax - Credit Card, Invoice.
07.Is there any discount offer?
Yes! Our Educational and Non-Commercial License Program is intended to make our products more
affordable to students,
teachers, schools, colleges, universities, educational institutions, non-commercial users and
government agencies.
Generally, we offer those customers 20% discount on all products. Contact us for Coupon Code
08.Why the price on the order page is higher than that of your store?
There may be a tax when you place the order. The tax is charged according to
user' local tax law by
MyCommerce. If you have tax-exempt qualification, you can remove the tax. Learn more >>
Tips: There is a special procedure for US organizations to order without
sales tax only if
RegNow/MyCommerce (our e-commerce provider) receive proof of tax exemption prior to order
placement. In other
countries, such as in Europe, you can just enter your VAT number in the order form. Learn more
>>
09.I got the error message "We were unable to verify that the information you entered on the
order form is valid", why?
If you get this error, it might be because your IP address is blocked by the anti-fraud system.
Please contact
MyCommerce customer service department in that case. You will see that and the contact details
when you get this error.
10.What’s CD version and how to purchase it?
CD version is just convenient for you to keep the source program and the record
if you think it is
necessary, it has nothing different with the downloaded version but burned on CD or DVD
disk, which charges extra
for the disk fee and postage.
If you want to buy the CD version, after you click the "purchase" button, you will go to the
purchase page. On that
page, please click the "ADD TO CART" button on "Add a Backup CD of your Order". Then the CD
version will be added
automatically to your order.
11.Why the information I entered failed to form an order?
Firstly, the causes aren’t on our side. Since we have entrusted MyCommerce to manage our deals,
it’s due to their order
system. Still, we have discussed this problem with their side and they gave us three possible
reasons. One is that you
are in those countries that have banned American IP addresses. One is that you have made orders
on MyCommerce before but
enforced refund without MyCommerce aggrements. Another one is that you are using VPN while
making an order, thus your
order is probably been treated as an evil one.
12.Can I evaluate before purchasing? Or is there trial/demo version available?
13.I'm trying to upgrade to the newer version of the software but I lost my serial number for
the previous version and
forgot registration details.
You need to contact us and provide us with the e-mail address you used when the software was
purchased. Your serial
number and registration data will be re-sent to you at that address. If you've moved, you'll
need to let us know that as
well.
14.I ordered a wrong product. What should I do?
Contact our support team and send your order ID or tell us the email address you used in your
order. Then, we’ll solve
your problem and let you get the right product and make a refund for you.
15.Do you provide technical support for trial/demo users?
Of course! We provide technical support for every user of our products, including paid products,
trial/demo versions and
freeware.
16.I cannot download the product using the link given in the email.
If you are having problems downloading AOMEI software, please make sure that you have all
download managers and download
accelerators turned OFF before downloading. The AOMEI server cannot download software if your
system has that type of
software active. Now, please try to download the software again with the managers turned off. If
you still have
problems, please contact us.
17.Can I cancel my order after placing it?
If you haven’t pay yet, you can go to your cart and remove our product. If you already paid,
you need to contact us
and you can get a refund. For more information, please refer to the Refund
Policy.
18.I see a price off somewhere, but when I go to your page, the price doesn’t change.
It’s probably because you have come to our website before and this is your second or N time
here. What you see now is
just the cookies of the former information. What you have to do is only to clean these cookies
by pressing “Ctrl + F5”.