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How to load/reload disappeared or invalid backup task on backup management screen?

Solutions to load/reload disappeared or invalid backup task on backup management screen.

Ivy

By Ivy Updated on November 14, 2025

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This article applies to: AOMEI Backupper all editions

Introduction:

Sometimes, after upgrading the software to a newer version, the backup tasks maybe disappear from the backup management. Or you receive a message like in the picture below when you are trying to operate an existing task.

"Unable to get the backup information because the image file does not exist, or can not be accessed, or has been damaged."

Unable Get Backup info

You can try reloading the backup tasks following the below steps.

Solution1:

  1. Delete the invalid backup task. Click the Settings icon to open the drop-down menu and select Delete Backup. (If the backup task is not listed on backup management screen, go to step2 directly.)

    Delete Backup

  2. Click Restore at the top. Choose Select image to restore to locate the backup image file where you saved it. Click Open.

    Select Image to Restore

  3. The backup task is listed under the Home tab.

Solution2:

You can directly import the image file with the Export/Import configuration in Utilities.

  1. Browse the path where you save the image files of the task.

  2. Select an image file, then click "open".

  3. Click "OK" on the window, then you will see the task has been listed on Home interface.

Import Image

If you have exported the backup task and saved the .xml file before, then you can use this solution to browse the .xml file to load the backup task.

Import Task

If there are still any problems, please contact our AOMEI Support Team.

Ivy
Ivy · Editor
Ivy, our dedicated editor at AOMEI Technology, is committed to providing valuable insights and guidance in data protection. Her mission is to empower everyone with her knowledge of computer backup and recovery, disk cloning, file synchronization, and more. Ivy's goal is to do her best to ensure your digital world remains safe and secure.