Invalid Image File

Introduction

You might run into this issue while you do a backup.

Backup is initializing...

Backing up the information of storage device...

Backing up of the volume 0...

Backing up data...

Backing up of the volume 0 done.

Backing up of the volume 1 (C:)...

Backing up data...

Backing up of the volume 1 (C:) done.

Checking private structures...

Checking backup data...

Information Code:4104

Invalid image file. This file may be not complete or has been damaged, or it does not match with the current software version.

Or

You might run into this issue while you want to restore an image file.

Solution

1. Have you ticked “Check backup integrity on completion” during backup? If so, you could try to check backup integrity manually again and see if you still get the “invalid image file” message.

If the problem still exists, please make a backup again and do not tick “Check backup integrity on completion”. Check the image manually after backup.

2. If you run into this issue while you want to restore an incremental image file, take a look at if you could restore the original full backup file or the previous incremental versions without problem. The specific incremental image may be damaged, so you can't restore it.

3. If you restore the backup file under Windows, you could make a WinPE bootable media and boot into WinPE to restore again.

If there is still any problem, please feel free to contact us.