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Failed to send email notifications?

If you setup email notification with AOMEI Backupper but cannot receive the email, try this solution troubleshoot and fix it.

Ivy

By Ivy Updated on November 13, 2025

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This article applies to: AOMEI Backupper version 2.0.1 and higher versions.

Introduction:

Enabling the Email Notification option in Backupper, you can receive emails about the results of the backup tasks. This feature is very useful, especially when running unattended backups. But sometimes you cannot receive emails at planned time. So, how to check this problem?

Solution:

1. Use Aomei SMTP Server

a. Click “Send for test” to check whether or not the program can send a message successfully.

Send for Test

 

b. If the test message can be sent successfully, but you still don’t receive the emails in your mailbox.

Please check whether or not the emails are sent to the spam folder.

Please check whether or not you have enabled the spam filter.

Please make sure that you have enabled Email Notification for the backup tasks.

Email Notification

2. Use your own email server(paid versions)

If you also don’t receive emails by using your own server, please follow the above steps to check the settings.

Ivy
Ivy · Editor
Ivy, our dedicated editor at AOMEI Technology, is committed to providing valuable insights and guidance in data protection. Her mission is to empower everyone with her knowledge of computer backup and recovery, disk cloning, file synchronization, and more. Ivy's goal is to do her best to ensure your digital world remains safe and secure.