Sales FAQs

Why is the price on the order page higher than that in your store?
There may be a tax when you place the order. The tax is charged according to user' local tax law by MyCommerce. If you have tax-exempt qualification, you can remove the tax.
What’s the product delivery policy and is there an invoice？
Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.
What is the upgrade policy?
Minor updates (e.g. 2.2.1 -> 2.2.5) are free. For the major upgrades (e.g. 2.2 -> 2.5), you need to pay a small amount of upgrade fee to get the latest version. For customers who puchased "Lifetime Upgrades" license, all major upgrades are free.
Can I cancel the yearly subscription if I don’t need it sometime?
Yes. You can cancel your subscription any time you would like to. When you purchased AOMEI Backupper Yearly Plan solely or AOMEI Backupper Yearly Plan with accordant size of cloud storage, it’s auto renewed every year. After the first payment, if you decide you don’t need it any more, you can cancel it so that we will not charge you next year. Just pay attention to cancel it before the next billing date.
What's your refund policy?
We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.

Hear What Our Customers Say

Don’t just take our word for it. See why AOMEI Backupper is highly recommended by 100 M+ happy users worldwide.

Lawrence Olson

Co-Founder, Smyth & Olson Design Studio

We have 57 computers, 30 designers and 390 TB of data in the studio. AOMEI Backupper has all the necessary tools for easily backing up and restoring files, folders, the operating system, custom partitions, or the entire disk that our data maintenance work needs to run easily and automatically.

Angelique Rankin

Account Manager, Wytex Coaching, LLC

We like AOMEI Backupper’s NAS backup the best - the most helpful features allowing any computer in our WIFI network to conduct the backup or recovery easily, and the backup encryption feature adds an extra layer of protection. Ideal solution for all businesses who want to keep all computers as synced cluster.

Almudena Fernandez

IT Department Manager, Seisa Medical

Great as promised. We have large quantity of patient data covering medical records, prescription, and large files of CT and MRI graphics to maintain regardless the hours for some emergency treatments. AOMEI then goes further for us to load the boot file onto a USB device or even create a bootable ISO.

Timothy Munt

General manager, Waveney IT

Helped us a lot when we offer backup and recovery service for our clients. Did several disaster recoveries with network boot during both service period and off-work hours, had largely reduce our clients’ server downtime. Powerful tool.

Uzia Galil

Founder, Elron Investment Group

Easy-to-use and excellent backup software for enterprises that embedded with complete backup strategies. AOMEI Backupper protected our customers data with auto backup in the background and backup scheme of this software for several years, never disappointed us. Reliable assistance.

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