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Windows does not start (error code: 15)

simacosimaco
edited July 2017 in AOMEI Products Support

Nice to meet you. My name is Asuka. I am Japanese.

Since I am not good at English, I will post on my google translation.


I am in trouble because the PC does not start.


[Operating environment]

PC: Windows 7 Professional 64bit

Tools: AOMEI Partition Assistant (I am sorry, I do not know the version)


[Operation Details]

1. I executed the join of the partitions.

2. The PC said "Please, restart manually".

3. I shut down the PC and started up.

4. "Error code: 15" is displayed on the PC.


I have read the FAQ (http://www.disk-partition.com/help/errorcode.html).

Since windows does not start, I do not know how to reinstall the program.


I also tried restarting the startup.

"Error code: 0x490" is displayed on the PC.


Please let me know if you know the solution.

Comments

  • buckitallbuckitall

    Try and boot from a Windows installation CD...

    Select "Repair" on the bottom left before you "install".

    Look for "Repair boot option" and see if this solves your problem.

  • simacosimaco

    Thank you for your reply!

    I will try to do the work you said.

    After that, I will report the results.

  • simacosimaco

    Sorry I'm late.

    The result of "startup repair" was not able to repair the computer automatically.


    The root cause found:

    ------------------------------------------

    Due to the installation or update of recently executed drivers, the system may not be able to start.


    Repair operation: System file integrity check and repair

    Result: Failed. Error code = 0x490

    Duration: = 903449 ms

    ------------------------------------------


    Although I tried repair installation from installation CD,

    "The system recovery option of this version is incompatible with the version of Windows you are trying to repair, please use a recovery disk compatible with this version of Windows" and proceed did not.


    Please tell me if there is no other way.


  • adminadmin

    Can you upload a screenshot of boot interface with error message?

  • simacosimaco

    Hi admin.

    This is the screenshot of the error message.

    image

  • adminadmin

    Hi Asuka,

    I mean a screenshot of this:

    "Error code: 0x490" is displayed on the PC.

  • simacosimaco

    I'm sorry.


    Screenshot is displayed in Japanese, so I posted the translated result.


    スタートアップ修復
    Startup Repair

    詳細および修復の詳細：
    Detailed diagnosis and repair:

    見つかった根本的な原因：
    The root cause found:
    ------------------------------

    最近実行されたドライバのインストールまたは更新のため、システムを起動できない可能性があります。
    Due to the installation or update of recently executed drivers, it is possible that the system can not be started.


    修復操作：システムファイルの整合性チェックと修復
    Repair operating: System file integrity check and repair

    結果：失敗しました。 エラーコード = 0x490
    Result: Failed. Error code = 0x490

    所要時間 = 903449ミリ秒
    Time required = 903449 milliseconds
    ------------------------------

    image

  • adminadmin

    Sorry for the problem you encountered. Did you try to merge 2 partitions? Can you try our program AOMEI Boot Repair to see if it can fix the problem?

  • simacosimaco

    Yes, I tried to merge 2(or 3) partitions.


    I want to try it, but I don't understand the procedure.

    Could you tell me how to do "AOMEI Boot Repair"?

  • adminadmin

    Please run the program in WinPE or Windows:

    https://drive.google.com/file/d/0Bx1HyPJEMTrNMTNfMWJYZlc0LTA

  • simacosimaco

    Thank you.
    I will try it, however I'll need a bit of time to do.
    Please wait for a few days.

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