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"Downloads" folder reported corrupted on mounted image

stf445stf445
edited March 2018 in AOMEI Products Support

Tech Plus version installed on one computer (4.0.6)

OS Windows 7 SP1


Two HDD

Download folder (Fovorites\Downloads) on HDD2 (Redirected)

Performed full disk backup.


When I mount backed up Disk 2 as image - all folders are accessible except "Downloads"

Getting folder may be corrupted. And it show 0 byte in size.



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Comments

  • adminadmin

    Can you upload a screenshot of the error?

  • stf445stf445

    imageaom3.png

    imageaom2.png

    imageaom1.png


  • adminadmin

    Please try to restore the backup to see if the Downloads folder is accessible.

  • stf445stf445

    I did disk backup, how do I restore one folder from disk backup?


    All I can select is a disk.  I thought mounting backup image was a way of granular restore.

  • adminadmin

    Yes, mounting backup image is a way of granular restore but currently it's not working...

    You'll have to restore the whole disk backup, maybe you can restore to another disk.

  • JohnnyboyGoJohnnyboyGo

    or to a virtual disk.

  • stf445stf445

    I have to wait, I do not have extra capacity to do full restore

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