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@JohnBrandenburg, "I use Gmail and have a Google user profile."---So, which SMTP did you use? Please take a screenshot of your email configuration.

in What is Aomei's response time to answer customers? Comment by admin May 6
@JMK3, AOMEI Backupper currently can't restore applications only. It will overwrite the new Windows Reset installation and restore to the previous system environment.

in Windows Reset & Backupper Restore Comment by admin May 6
@Getmyactivation @LaineySchwartz, If the giveaway has expired, you can't use the…

in ANYVIEWER license key giveaway Comment by admin May 6
@Jamesjoey, You can use system backup way. It will back up system partitions (EFI, C: drive and recovery partition). So, it will not back up D:drive.
But, for data …

in Backup Question Comment by admin May 6
@Vnicolici, Please try to run chkdsk command to check and repair the C drive and defragment it. And, please also try to use AOMEI Service to backup.

in Why is AOMEI Backupper Professional so slow? Comment by admin May 6
@Johnpd, Could you check if you can use Magic Keyboard to manually type into the device ID of the computer on AnyViewer app on iPad?

in AnyViewer on iPad times out trying to connect to a PC Comment by admin April 30
@JohnBrandenburg, Did you use Gmail Server to configure the email notification? If so, you need to enable App Password on your Google account, then you need to ente…

in What is Aomei's response time to answer customers? Comment by admin April 30
@Lurkie01, "Then I came across the complex issue of backing up to one's NAS Drive. Everything else backs up to both my NAS Drives. So my chances of getting a backup are ni…

in Backup to NAS Comment by admin April 28
@Mando_HOW, We didn't check your emails. Did you use another email to contact the support team?
When you manually install the client software, then AOMEI Centralized…

in aomei centralized backupper not seeing other IP segment pc and it not running in background Comment by admin April 28
@JohnBrandenburg, Your issue is that the email notification can't work? Have you sent the test email successfully? If not, please confirm if you used App password t…

in What is Aomei's response time to answer customers? Comment by admin April 28
@Johnpd, Could you check if you can use Magic Keyboard to manually type into the device ID of the computer to connect it?

in AnyViewer on iPad times out trying to connect to a PC Comment by admin April 25
@Johnfromperth, You can try to rename the AomeiBR folder, then start program to check again.

in AOMEI BackUpper standard won’t start Comment by admin April 24
@Rukasumi, What status id the SD card? Could you format it via Windows Disk Management? If not, what error did you get when you format it via Windows?

in sd card wont load after formatting it Comment by admin April 24
@Daffy, You can boot from the source disk, and then create a disk backup: in How to clone/restore to a replacement SSD Comment by admin April 24
@JohnBrandenburg, yes, we replied to the email.
If you still can't receive our reply, please describe your issu…

in What is Aomei's response time to answer customers? Comment by admin April 24
@Bigcat1969, How did you connect the drive? Please try to connect it to another computer to check if it can be accessed normally.

in Hard drive dead Comment by admin April 24
@Peej, AOMEI Backupper currently doesn't support ARM. We will support it asap. You can refer to the following method to delete the drivers of AOMEI Backupper:
1: Cre…

in Why does Backupper cause an Inaccessible Boot Device after a restart following installing it? Comment by admin April 24
Our email server or ticket system can receive popular email domains. Sometimes there may be a delay in responding to some emails due to time difference or on weekends or traditional holiday vacations. In most cases we will respond to users within 2…

in Many users report email support no longer working Comment by admin April 24
@AKoppa, Please contact the support team and offer the log folder under installation directory of AOMEI Backupper to check the error further.

in Back up continue to fail Comment by admin April 23
@JohnBrandenburg, We checked that your all emails were replied to. Maybe you need to check spam folder.
Or, please describe your issues in here.

in What is Aomei's response time to answer customers? Comment by admin April 19
@Megpip4, Are you using AOMEI Cloud? If yes, it currently can't support viewing files in AOMEI Cloud. For delete backups, you can delete the whole cloud backup task. It wil…

in How do I view and delete files in cloud storage Comment by admin April 19
@Rcstan, We suggest that you'd better to create a new task for the new disk.

in Modify or Create new scheme after Replacing SSD Comment by admin April 16
@JohnBrandenburg, Do you have any issues? If you email to the support team, generally, the support team will response to you in 24 hours.

in What is Aomei's response time to answer customers? Comment by admin April 16
@JohnBrandenburg, Because you manually delete some old backup versions, we can't confirm the previous version type. So, we currently can't check the issue further.<…

in Product Support Comment by admin April 16
@Alessio1960, Quale backup hai ripristinato? Backup del sistema o backup del disco?
Il ripristino è avvenuto nella posizione originale o in un nuovo computer?
…

in Non trova il sistema operativo Comment by admin April 16
@Jurodj, You need to first create WinPE bootable media, and then create backup to it.

in bootable media and system backup in the same pen drive. Comment by admin April 16
@Garfield36, Wir haben Ihre E-Mails nicht überprüft. Bitte kontaktieren Sie [email protected] erneut.

in Lizenz nach einem Festplattenwechsel Comment by admin April 16
AOMEI Backupper only can back up the disk individually in Storage Spaces. It can't back up and restore the configuration of Storage Spaces.

in How would I backup Storage Spaces? Comment by admin April 16
@GeneralGeorge, Please try to create a WinPE bootable media of AOMEI Backupper on a working computer, and then boot the new computer from WinPE to do restore again. B…

in Win 11 PC Will Not Boot After Restore Comment by admin April 16
@Dman883, Please check if software list your disks. You can click Clone--Disk Clone to check disk list. If it doesn't list any disks, please try to manually reinstall AOME…

in can no longer do backups Comment by admin April 16

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