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Used New version of Aoemi Backerupper and computer will not even boot

redmont1redmont1
in AOMEI Products Support
I am a paying Aoemi backup owner. I downloaded the latest update last night ( 12/15/22 ) and updated my version of Backupper. I started to clone my boot drive to an internal backup drive. It got 63% through and shutdown my computer . On reboot I got to the boot menu but none of the drives showing there were my boot drive. I shut it down and started it again and got to the boot menu and it gave me the error “File \EFI \microsoft \boot\memtest.efi and said to put my Microsoft Windows CD in or contact my system administrator and then it shut down by itself. So I started it again. At one point I think it gave me only one option to boot from some Aoemi system boot program or something from Aoemi  which I don’t have. But it did not give me ANY other option to boot from.  Now the computer wiI not even post — I cannot get anything on my monitor — no images of any kind and I cannot get into my boot menu . 

what  can I do? I’ need to speak to someone what number can I call?.. I paid for this software and  there is no support by phone! I cannot boot my computer so I have no idea what my version or license number is. It 
 
my name is Ronald Monterosso phone 508 627 7399
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Comments

  • wssddcwssddc
    Try turning off the power supply switch or pulling the plug briefly; machines are not truly off if they have power. Power-off reset may allow the machine to post. The other symptoms could indicate the boot drive or other hardware has failed.

    Do you have a bootable USB key with Backupper?  If your C drive fails, you need some way to run a restore. Backupper can make bootable media, as can Aomei's PE Builder.
  • redmont1redmont1
    I have an old 512Gb bootable drive from a year ago that I have used to boot.  The original 1TB C drive and the internal back up drive that the Aoemi program destroyed are both not recognized. I can assign a drive letter but there is nothing on them I have spent the last day and a half trying to update the old boot drive with current drivers . At this point I am guessing the only thing to do is to wipe the original 1 TB C-drive and clone the 512gb drive onto the old 1Tb but Aoemi does not seem to be able to clone a bootable drive if there had been anything on the target disk before — even if you reformat the target 
  • BrutalMoose2BrutalMoose2
    edited December 2022
    I understand your frustration from using Backupper while your PC failed. It is more likely that some other part of your PC failed while you were doing a backup. You may have had a hardware failure, or you may have a virus that erased your disk partition table, or damaged your system in some other way.

    There are many free great boot utilities you can use to examine or repair your system. Please go to a different working PC, and create the following utilities on USB/DVD:

    Hirens Boot PE
    Aomei WinPE Builder 2.0
    Windows 11 (2H22) installation disc
    Lazesoft

    If you have an NVMe disk, then Aomei WinPE will probably not detect that, you will have to use Aomei Backupper Live USB/DVD, and manually load your appropriate NVMe driver(s) into that. The same for Hirens Boot PE, if you have NVMe, please manually load the appropriate driver(s) into the "CustomDrivers" folder of the USB.

    If you need data recovery, there is Recuva. Partition Assistant has Recover Partition feature.

    If you require a sophisticated solution of copying your empty hard drive to another disk, you must use the Sector-by-Sector Clone / Exact Backup setting. But that is unlikely that you will need to perform that operation, it is rare for a home user to do that.
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