Main Threads:Disk Backup check - Info Code:4104 Invalid image file. Standard Edition 4.0.6
  • Standard Edition 4.0.6


    When doing a disk backup and checking the image, I always get:

    Information Code:4104

    Invalid image file. This file may be not complete or has been damaged, or it does not match with the current software version.


    I have tried uninstalling, then re-installing the program.  I get the error when doing the backup and check or afterward when I use the utilities to check the image.   I tried going into component services, COM security, and adding NETWORK SERVICE to the permissions.  Then rebooted.  I still get the error.  Note that I can "explore the image" and see what appears to be my disk in total.


    Any help would be appreciated.

  • Here's my log.  Interesting that it gives Disk Index of 0 and 2 (0 being my disk to be backed up and 2 the disk being copied to, but the errors have disk 1.  Could this play into the issue?


    AOMEI Backupper 4.0.6 log is as follows:

    ====================== System Information ======================
    Module Path: C:\Program Files (x86)\AOMEI Backupper\Backupper.exe
    Product Name: Windows 7 Professional (6.1.7601.2)
    Service Package: Service Pack 1
    OS Version: 6.1
    Total Memory: 32645 MB
    Available Memory: 28793 MB
    System Root: C:\Windows
    Processor Architecture: AMD64
    Processor Number: 8
    Current Time: 2018-1-3 9:5:30
    ================================================================

    [0       ]Green.cpp(227): ============== SystemVersion ==============
    [0       ]Green.cpp(228): System version: 6.1
    [0       ]Green.cpp(229): IsWow64: 1
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [2       ]::GetFileAttributesA(sCurPath) != INVALID_FILE_ATTRIBUTES return code: 0x00000000, NetworkMgr.cpp(254).
    diskinfo.h(451): Failed to init GPT style table.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(37): Failed to IOCTL_DISK_GET_DRIVE_GEOMETRY. DiskNumber:1.
    diskinfo.h(156): Failed to ReadFile in _IsOfflineDisk.
    diskinfo.h(69): Failed to ReadSector in IsGptDisk.
    diskinfo.h(37): Failed to IOCTL_DISK_GET_DRIVE_GEOMETRY. DiskNumber:1.
    diskinfo.h(433): Failed to ReadSector in IsGptDisk.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(451): Failed to init GPT style table.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(451): Failed to init GPT style table.
    [2       ]dyndisk.cpp(213): Failed to RegQueryValueEx on GetSysDgGuid.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [0       ]ldmio.cpp(89): No dynamic disks are found.



    //////////////////////////////Dump Information////////////////////////////


    Dump Disk:
    ================================================================
    Disk Index    Total Sector        Geometry            Product Name
    ----------    ------------        --------            ------------
    0        1953525168 (931.51GB)    (121601,255,63)            ST1000NM0033-9ZM173 (Basic Disk,MBR,Sig: xxxx)
    2        1953525167 (931.51GB)    (121601,255,63)            Seagate Ultra Slim PL    (Basic Disk,MBR,Sig: xxxx)




    Dump Volume:
    ================================================================
    ID    Volume    File System    Total Sector        Used Sector        Free Sector        Type        Status                Cluster Size    Volume Label
    --    ------    -----------    ------------        -----------        -----------        ----        ------                ------------    ------------

    0.0    *:    NTFS            204792     (100.00MB)    51768      (25.28MB)    153024     (74.72MB)    Primary       Ok,Act,Sys                  8        System Reserved
    0.1    C:    NTFS            1953316856 (931.41GB)    371466800  (177.13GB)    1581850056 (754.28GB)    Primary       Ok,Boot                     8        
    2.0    F:    NTFS            1953523118 (931.51GB)    866500616  (413.18GB)    1087022502 (518.33GB)    Primary       Ok,Act                      8        Seagate Backup Plus Drive



    Dump Slice:
    ================================================================
    ID    ParentID    SequenceID    Offset Sector        Start Sector        Slice Size        Unallocated
    --    --------    ----------    -------------        ------------        ----------        -----------

    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    m_hMapFile!=NULL return code: 0x00000000, MemMap.h(100).
    m_MemMap.Open(SHARE_MEM_NAME, FILE_MAP_READ|FILE_MAP_WRITE, sizeof(MEM_MAIN_HEAD)) return code: 0x00000000, ShareMem.h(152).
    m_hEvent!=NULL return code: 0x00000000, Event.h(74).
    m_hEvent!=NULL return code: 0x00000000, Event.h(74).
    [2       ]bFind return code: 0x0139100B, MainWidget.cpp(313).
    [2250    ]dwErrCode==NO_ERROR return code: 0x00000000, helper.cpp(352).
    [2250    ]brwcs2wcs(pTmp, pPath, BufLength)>0 return code: 0x00000000, helper.cpp(346).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [87      ]pOpition!=NULL return code: 0x00000000, UiRecord.cpp(7186).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen!=0 return code: 0x00AE100B, DsImgTask.cpp(174).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [2       ]::GetFileAttributesA(sCurPath) != INVALID_FILE_ATTRIBUTES return code: 0x00000000, NetworkMgr.cpp(254).
    [0       ]Crc32==vdb.Crc32 return code: 0x048C1008, ImageVolume.cpp(1164).
    [0       ]pVol->Check(pProgress) return code: 0x048C1008, ImageReader.cpp(357).
    [0       ]pReader2->ImgCheck(m_pProg) return code: 0x048C1008, ImgCheck.cpp(66).
    [0       ]m_pCurTask->Execute(pParam, uLength) return code: 0x048C1008, FuncExecute.cpp(138).
    [0       ]HELP::IsNeedSendUserExperience() return code: 0x00000000, UiTaskMgr.cpp(3062).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    diskinfo.h(451): Failed to init GPT style table.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(37): Failed to IOCTL_DISK_GET_DRIVE_GEOMETRY. DiskNumber:1.
    diskinfo.h(156): Failed to ReadFile in _IsOfflineDisk.
    diskinfo.h(69): Failed to ReadSector in IsGptDisk.
    diskinfo.h(37): Failed to IOCTL_DISK_GET_DRIVE_GEOMETRY. DiskNumber:1.
    diskinfo.h(433): Failed to ReadSector in IsGptDisk.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(451): Failed to init GPT style table.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(451): Failed to init GPT style table.
    [2       ]dyndisk.cpp(213): Failed to RegQueryValueEx on GetSysDgGuid.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [0       ]ldmio.cpp(89): No dynamic disks are found.



    //////////////////////////////Dump Information////////////////////////////


    Dump Disk:
    ================================================================
    Disk Index    Total Sector        Geometry            Product Name
    ----------    ------------        --------            ------------
    0        1953525168 (931.51GB)    (121601,255,63)            ST1000NM0033-9ZM173 (Basic Disk,MBR,Sig: xxxx)
    2        1953525167 (931.51GB)    (121601,255,63)            Seagate Ultra Slim PL    (Basic Disk,MBR,Sig: xxxx)




    Dump Volume:
    ================================================================
    ID    Volume    File System    Total Sector        Used Sector        Free Sector        Type        Status                Cluster Size    Volume Label
    --    ------    -----------    ------------        -----------        -----------        ----        ------                ------------    ------------

    0.0    *:    NTFS            204792     (100.00MB)    51768      (25.28MB)    153024     (74.72MB)    Primary       Ok,Act,Sys                  8        System Reserved
    0.1    C:    NTFS            1953316856 (931.41GB)    371994096  (177.38GB)    1581322760 (754.03GB)    Primary       Ok,Boot                     8        
    2.0    F:    NTFS            1953523118 (931.51GB)    1009876976 (481.55GB)    943646142  (449.97GB)    Primary       Ok,Act                      8        Seagate Backup Plus Drive



    Dump Slice:
    ================================================================
    ID    ParentID    SequenceID    Offset Sector        Start Sector        Slice Size        Unallocated
    --    --------    ----------    -------------        ------------        ----------        -----------

    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen!=0 return code: 0x00AE100B, DsImgTask.cpp(174).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]i<m_vtrInfoList.size() return code: 0x00491002, ImageReader.cpp(73).
    [0       ]uLen != 0 return code: 0x00000000, DsImgTask.cpp(524).
    [0       ]DsImgTask.cpp(327): Not find hardware info.
    [0       ]m_vHardwareInfo.size()!=0 return code: 0x0222100C, DsImgTask.cpp(546).
    [0       ]HELP::IsNeedSendUserExperience() return code: 0x00000000, UiTaskMgr.cpp(3062).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    diskinfo.h(451): Failed to init GPT style table.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(37): Failed to IOCTL_DISK_GET_DRIVE_GEOMETRY. DiskNumber:1.
    diskinfo.h(156): Failed to ReadFile in _IsOfflineDisk.
    diskinfo.h(69): Failed to ReadSector in IsGptDisk.
    diskinfo.h(37): Failed to IOCTL_DISK_GET_DRIVE_GEOMETRY. DiskNumber:1.
    diskinfo.h(433): Failed to ReadSector in IsGptDisk.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(451): Failed to init GPT style table.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    diskinfo.h(451): Failed to init GPT style table.
    [2       ]dyndisk.cpp(213): Failed to RegQueryValueEx on GetSysDgGuid.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [21      ]parttable.cpp(71): Read MBR to fail. DiskNumber:1.
    [0       ]ldmio.cpp(89): No dynamic disks are found.



    //////////////////////////////Dump Information////////////////////////////


    Dump Disk:
    ================================================================
    Disk Index    Total Sector        Geometry            Product Name
    ----------    ------------        --------            ------------
    0        1953525168 (931.51GB)    (121601,255,63)            ST1000NM0033-9ZM173 (Basic Disk,MBR,Sig: xxxx)
    2        1953525167 (931.51GB)    (121601,255,63)            Seagate Ultra Slim PL    (Basic Disk,MBR,Sig: xxxx)




    Dump Volume:
    ================================================================
    ID    Volume    File System    Total Sector        Used Sector        Free Sector        Type        Status                Cluster Size    Volume Label
    --    ------    -----------    ------------        -----------        -----------        ----        ------                ------------    ------------

    0.0    *:    NTFS            204792     (100.00MB)    51768      (25.28MB)    153024     (74.72MB)    Primary       Ok,Act,Sys                  8        System Reserved
    0.1    C:    NTFS            1953316856 (931.41GB)    371995592  (177.38GB)    1581321264 (754.03GB)    Primary       Ok,Boot                     8        
    2.0    F:    NTFS            1953523118 (931.51GB)    1009876976 (481.55GB)    943646142  (449.97GB)    Primary       Ok,Act                      8        Seagate Backup Plus Drive



    Dump Slice:
    ================================================================
    ID    ParentID    SequenceID    Offset Sector        Start Sector        Slice Size        Unallocated
    --    --------    ----------    -------------        ------------        ----------        -----------

    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).
    [87      ]pNode!=NULL return code: 0x00000000, UiRecord.cpp(7109).

  • Is it able to restore the backup?

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