Where is my professional account and PDF file

bobjdan

I've been using my professional account and can't seem to find it. Along with that the PDF file never loads and the email conact doesn't open to send a support request. What am I missing? 

aiArtisan

Thank you for your question, Bobjdan. Could you please reply with a screenshot of this issue?

aiArtisan

Bobjdan, you can contact Aomei directly with the email addresses below.

Tech Support & license reset
[email protected]

Account Management
https://account.aomeitech.com/signin

Sales
[email protected]

bobjdan

When I go to the suggested  link https://account.aomeitech.com/signin I get this

Log in to AOMEI Account

An account with this email does not exist.

When I created the account it asked for my user name "bobjdan" . At sometime I changed my password to the one stored in Chrome that still has my username above, When I tried signing in with the user name it said "invalid email address" and when I tried that I got that above message.

admin

@Bobjdan, As for AOMEI Account, please refer to here: https://www.ubackup.com/help/aomei-account.html
If you want to check your license information, please email [email protected] to check.