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AOMEI Centralized Backupper not responding

JohnsonChungJohnsonChung
in AOMEI Products Support
We originally had around 100 computers registered in the AOMEI Centralized Backupper. Last Friday, we added an additional 150 computers to the system. However, after adding these 150 computers, the console started to respond very slowly. Additionally, the console shut down on its own after a while and cannot be restarted.
Please note that the server resources is normal and our server is using 2 sockets and 8 processors with 12GB of memory

Comments

  • aiArtisanaiArtisan
    edited May 21
    "However, after adding these 150 computers, the console started to respond very slowly"
    Thank you for your question, JohnsonChung, I don't know the cause of this problem. Here are some resources that may help you.
    Tech Support
    Centralized Backupper Manual
    https://www.ubackup.com/abnet/quick-start-guide.pdf

    Centralized Backupper FAQ
    https://www.ubackup.com/abnet/faq.html



  • adminadmin
    @JohnsonChung, "the console shut down on its own after a while and cannot be restarted."---What error situation did you get when you start AOMEI Centralized Backupper (console)?
  • AomeiUser000999AomeiUser000999
    Hi @admin,


    The software stop at splash screen that cannot enter the software.





    Meanwhile: we found some error on windows event log:
    Application Error Event 1000 Application 2024-05-21 12:29:23


    Faulting application name: ABNet.exe, version: 3.3.0.0, time stamp: 0x63744da2
    Faulting module name: QtGui4.dll, version: 4.7.0.0, time stamp: 0x501759ac
    Exception code: 0xc0000005
    Fault offset: 0x00514cc7
    Faulting process id: 0x2140
    Faulting application start time: 0x01daab373b275389
    Faulting application path: C:\Program Files (x86)\AOMEI Centralized Backupper\ABNet.exe
    Faulting module path: C:\Program Files (x86)\AOMEI Centralized Backupper\QtGui4.dll
    Report Id: 2b58940f-bc84-4695-9065-2939e065061f
    Faulting package full name:
    Faulting package-relative application ID:






    Access to performance data was denied to user "SYSTEM" (value from GetUserName() for the running thread) as attempted from module "C:\Program Files (x86)\AOMEI Centralized Backupper Agent\PDHService.exe" (value from GetModuleFileName() for the binary that issued the query).





    The program ABNet.exe version 3.3.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 2420
    Start Time: 01daab282be4003a
    Termination Time: 4294967295
    Application Path: C:\Program Files (x86)\AOMEI Centralized Backupper\ABNet.exe
    Report Id: 98fc0540-515d-4266-a6e2-0972766a0553
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Top level window is idle
  • adminadmin
    @AomeiUser000999, "The software stop at splash screen that cannot enter the software."---Could you take screenshots or video so that we check the situation further?
  • Harper99Harper99
    "Experiencing issues with Centralized Backupper - unresponsive interface, hindering workflow. Urgently need a fix or alternative solution to ensure seamless data backup and management."<a href="https://gbwaapps.com"><font color="#ffffff">GB Whatsapp apk</font></a>


  • adminadmin
    @Harper99, Please email the support team to check your issue further.
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