Difficulty restoring

asaxe

I have used disc backup to backup several discs at one time to an external drive.  No error messages.  A backup file appears on the external drive.  When I select the backup file "disk backup (112) to initiate restore I get a message "Unable to get backup information because the image file does not exist or it cannot be assessed..."   If I use the "select image file" choice I see the backup disk listed [Disk backup(112)], I can click on it and see a "disk backup (112).adi" listing. But I can get no further. 

If I use the edit backup feature I see that the backup file on  the external drive has the letter J:  whereas in Windows Explorer the external drive now has a different letter.  Is it that the program is looking for a backup file with J: and cannot find it?  

I have seen similar problems listed in the forum but no solutions.

Suggestions?

Thank you
ASAXE

admin

@Asaxe, " If I use the "select image file" choice I see the backup disk listed [Disk backup(112)], I can click on it and see a "disk backup (112).adi" listing. But I can get no further. "---Did you mean that the backup can't be loaded on the software when you manually select "disk backup (112).adi"?  "disk backup (112).adi" is a full backup? or incremental backup? Could you try to manually select the previous backup version and check if it will work?

aiArtisan

Thank you Asaxe. Please reply with screenshots of this issue, so we can assist you further.