Backupper crashes at the end of System Clone

ARu · December 2023

This happens every time I try this operation. Kindly asking for help. I'm attaching the end of the log file:

[2023-12-05 00:35:41] [3 ]fatlabel.cpp(200): Failed to get label for FAT32.

[2023-12-05 00:35:41] [2 ]dyndisk.cpp(213): Failed to RegQueryValueEx on GetSysDgGuid.

[2023-12-05 00:35:41] [0 ]dynvol.cpp(373): OpenDevVolume failed (\Device\HarddiskVolume14).

[2023-12-05 00:35:41] [0 ]dynvol.cpp(373): OpenDevVolume failed (\Device\HarddiskVolume11).

[2023-12-05 00:35:41] [0 ]ldmio.cpp(89): No dynamic disks are found.

[2023-12-05 00:35:41]

//////////////////////////////Dump Information////////////////////////////

[2023-12-05 00:35:41]

Dump Disk:

[2023-12-05 00:35:41] ================================================================

[2023-12-05 00:35:41] Disk Index Total Sector Geometry Product Name

[2023-12-05 00:35:41] ---------- ------------ -------- ------------

[2023-12-05 00:35:41] 0 250069680 (119.24GB) (15566,255,63) SAMSUNG MZNLF128HCHP-000H1 (Basic Disk,GPT)

[2023-12-05 00:35:41] 1 976773168 (465.76GB) (60801,255,63) WD Blue SN570 500GB (Basic Disk,GPT)

[2023-12-05 00:35:41]

Dump Volume:

[2023-12-05 00:35:41] ================================================================

[2023-12-05 00:35:41] ID Volume File System Total Sector Used Sector Free Sector Type Status Cluster Size Volume Label

[2023-12-05 00:35:41] -- ------ ----------- ------------ ----------- ----------- ---- ------ ------------ ------------

[2023-12-05 00:35:41]

[2023-12-05 00:35:41] ID Volume File System Start Sector Total Sector Used Sector Free Sector Type Status Cluster Size Volume Label

[2023-12-05 00:35:41] -- ------ ----------- ------------ ------------ ----------- ----------- ---- ------ ------------ ------------

[2023-12-05 00:35:41] 0.0 *: FAT32 2048 532480 (260.00MB) 143008 (69.83MB) 389472 (190.17MB) Primary Ok,Sys 8

[2023-12-05 00:35:41] 0.1 *: Unformatted 534528 262144 (128.00MB) 0 (0KB) 262144 (OKB) Primary Ok 0

[2023-12-05 00:35:41] 0.2 C: NTFS 796672 247570528 (118.05GB) 210837592 (100.54GB) 36732936 (17.52GB) Primary Ok,Boot 8

[2023-12-05 00:35:41] 0.3 *: NTFS 248369152 1691647 (826.00MB) 1143152 (558.18MB) 548495 (267.82MB) Primary Ok 8

[2023-12-05 00:35:41] 1.0 *: Unformatted 34 32734 (15.98MB) 0 (0KB) 32734 (OKB) Primary Ok 0

[2023-12-05 00:35:41] 1.1 *: FAT32 34816 530495 (259.03MB) 144024 (70.32MB) 386471 (188.71MB) Primary Ok 4

[2023-12-05 00:35:41]

Dump Slice:

[2023-12-05 00:35:41] ================================================================

[2023-12-05 00:35:41] ID ParentID SequenceID Offset Sector Start Sector Slice Size Unallocated

[2023-12-05 00:35:41] -- -------- ---------- ------------- ------------ ---------- -----------

[2023-12-05 00:35:41]

[2023-12-05 00:35:49] --------Copy NTFS Partition------------

[2023-12-05 00:44:06] [0 ]ntfscpyex.cpp(198): Begin checking volume.

[2023-12-05 00:44:06] [0 ]ntfscpyex.cpp(205): Begin copying partition.

[2023-12-05 00:55:42] [0 ]ntfscpyex.cpp(377): End copying partition.

[2023-12-05 00:55:47] [1 ]symlink.cpp(43): Failed to ZwQuerySymbolicLinkObject, err: -1073741789

[2023-12-05 00:55:48] --------Copy NTFS Partition------------

[2023-12-05 00:55:48] [0 ]ntfscpyex.cpp(198): Begin checking volume.

[2023-12-05 00:55:48] [0 ]ntfscpyex.cpp(205): Begin copying partition.

[2023-12-05 00:55:52] [0 ]ntfscpyex.cpp(377): End copying partition.

[2023-12-05 00:55:57] [3 ]fatlabel.cpp(200): Failed to get label for FAT32.

[2023-12-05 00:55:57] [2 ]dyndisk.cpp(213): Failed to RegQueryValueEx on GetSysDgGuid.

[2023-12-05 00:55:57] [0 ]dynvol.cpp(373): OpenDevVolume failed (\Device\HarddiskVolume14).

[2023-12-05 00:55:57] [0 ]dynvol.cpp(373): OpenDevVolume failed (\Device\HarddiskVolume11).

[2023-12-05 00:55:57] [0 ]ldmio.cpp(89): No dynamic disks are found.

[2023-12-05 00:55:57]

//////////////////////////////Dump Information////////////////////////////

[2023-12-05 00:55:57]

Dump Disk:

[2023-12-05 00:55:57] ================================================================

[2023-12-05 00:55:57] Disk Index Total Sector Geometry Product Name

[2023-12-05 00:55:57] ---------- ------------ -------- ------------

[2023-12-05 00:55:57] 0 250069680 (119.24GB) (15566,255,63) SAMSUNG MZNLF128HCHP-000H1 (Basic Disk,GPT)

[2023-12-05 00:55:57] 1 976773168 (465.76GB) (60801,255,63) WD Blue SN570 500GB (Basic Disk,GPT)

[2023-12-05 00:55:57]

Dump Volume:

[2023-12-05 00:55:57] ================================================================

[2023-12-05 00:55:57] ID Volume File System Total Sector Used Sector Free Sector Type Status Cluster Size Volume Label

[2023-12-05 00:55:57] -- ------ ----------- ------------ ----------- ----------- ---- ------ ------------ ------------

[2023-12-05 00:55:57]

[2023-12-05 00:55:57] ID Volume File System Start Sector Total Sector Used Sector Free Sector Type Status Cluster Size Volume Label

[2023-12-05 00:55:57] -- ------ ----------- ------------ ------------ ----------- ----------- ---- ------ ------------ ------------

[2023-12-05 00:55:57] 0.0 *: FAT32 2048 532480 (260.00MB) 143008 (69.83MB) 389472 (190.17MB) Primary Ok,Sys 8

[2023-12-05 00:55:57] 0.1 *: Unformatted 534528 262144 (128.00MB) 0 (0KB) 262144 (OKB) Primary Ok 0

[2023-12-05 00:55:57] 0.2 C: NTFS 796672 247570528 (118.05GB) 208271856 (99.31GB) 39298672 (18.74GB) Primary Ok,Boot 8

[2023-12-05 00:55:57] 0.3 *: NTFS 248369152 1691647 (826.00MB) 1143152 (558.18MB) 548495 (267.82MB) Primary Ok 8

[2023-12-05 00:55:57] 1.0 *: Unformatted 34 32734 (15.98MB) 0 (0KB) 32734 (OKB) Primary Ok 0

[2023-12-05 00:55:57] 1.1 *: FAT32 34816 530495 (259.03MB) 144024 (70.32MB) 386471 (188.71MB) Primary Ok 4

[2023-12-05 00:55:57] 1.2 E: NTFS 567296 247568543 (118.05GB) 197594512 (94.22GB) 49974031 (23.83GB) Primary Ok 8

[2023-12-05 00:55:57] 1.3

NTFS 248137728 1689759 (825.08MB) 1143152 (558.18MB) 546607 (266.90MB) Primary Ok 8

[2023-12-05 00:55:57]

Dump Slice:

[2023-12-05 00:55:57] ================================================================

[2023-12-05 00:55:57] ID ParentID SequenceID Offset Sector Start Sector Slice Size Unallocated

[2023-12-05 00:55:57] -- -------- ---------- ------------- ------------ ---------- -----------

[2023-12-05 00:55:57]

[2023-12-05 00:55:58] [0 ]FuncClone.cpp(5474): Failed to RegOpenKeyEx.

[2023-12-05 00:55:58] .\FuncClone.cpp 5634 Update BCD file failed !

[2023-12-05 00:55:58] [2 ]FuncClone.cpp(9605): ################################################1111111111111111111111111111111

aiArtisan · December 2023

Hello, I understand you need some help. We need more information from you, could you please reply with the answers to:
1) Which motherboard mode Legacy-BIOS, UEFI-CSM, UEFI-nonCSM?
2) What PC brand, year, model #, desktop or laptop?
3) HDD, SSD 2.5", SSD M.2 SATA, SSD M.2 NVMe?
4) Hard Drive partition table MBR or GPT?
5) Aomei product tier Standard, Pro, Other? Version?
6) Windows version 10, 11, Home, Pro, Enterprise?
7) Please post a screenshot of your issue, and also of Diskpart > lis dis > sel dis # > lis par > lis vol
Thank you.

admin · December 2023

@ARu, Please contact the support team ([email protected]) and offer the log folder and crash.dmp file under the installation directory of AOMEI Backupper. You can send the log folder and crash.dmp file as attachment in the email.

Backupper crashes at the end of System Clone

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