Backupper has suddenly stopped backing up. Attempts to restart just hang.

Gnugs

1014/2023
This is a warning for everybody. Check that Backupper is actually working. Do not rely on the completion messages that are sent by Backupper.  
 

We have used Backupper for a long time on multiple PCs. Backupper was working fine up to some time ago (we hadn't noticed it was not backing up and can't figure out when it stopped). This has occurred on all our 4 different PCs of different manufacture and opsys win11 and Win10. All the systems have the latest updates to Windows. Bitlocker is not installed.

Have tried to fix (several times) by:
1. Reinstalling and running without system protection (no virus, no system security, etc.)
2. Disconnecting attached drives and restarting
3. Uninstalling and Reinstalling Backupper
4. Verifying that Aomei backup service was running in each case.
5. Starting in SafeMode ... message from Backupper says can't start in safe mode
None worked. We do not have dedicated IT personnel and can hardly afford the time it takes for all this work. At this time, we have turned to temporary (we hope) alternatives and hope that you can fix the problem quickly.

This situation is especially dangerous since there is no indication that the backups have not completed, and we have complacently relied on the not working messaging reliability (clearly a mistake we will not repeat for any backup software we may use).  It could be catastrophic for those of us who rely heavily on the backups -- we have had to recover critical data from corrupted systems and damaged equipment several times and have been pleased with Backupper. 

We have registered a support call with Aomei and hope they let us know soon if it can't be fixed. We have used Backupper for some time on multiple PCs and have always had good results and would like to remain with Backupper but it is imperative that we get a quick fix or find another way. 

aiArtisan

Thank you for this question, I understand you are using BU to schedule backups on a regular basis for a small or medium business. We appreciate the troubleshooting steps you have already taken, and the time you took to document your process.

1) Can you confirm this issue is happening on several PCs, or just 1?
2) Have you tried creating a new Windows user, and seeing if the issue still happens?
3) Is your Windows system updated, including all optional updates, firmware/UEFI/BIOS updates?
4) If you manually create a backup with BU, does it completely work?
5) Which motherboard mode Legacy-BIOS, UEFI-CSM, UEFI-nonCSM?
6) What PC brand, year, model #?
7) HDD, SSD 2.5", SSD M.2 SATA, SSD M.2 NVMe?
8) Aomei product tier, Pro, Workstation, Technician, Other?

9) Windows version 10, 11, Home, Pro, Enterprise, Other?

Thank you, we look forward to getting to the bottom of this issue for you. After the issue is resolved, we appreciate you writing back with what solved your issue.