Home› AOMEI Products Support

AOMEI Backupper Professional crashs window 10

apogeu1apogeu1
in AOMEI Products Support
I have AOMEI Backupper Professional and when i start the backup the Windows stops responding and after about 5 minutes it crashes and the bluescreen appears. I have Bitdefender, I have already uninstalled it and the problem persists. I've been using AOMEI for about 2 years and I've never had this problem, but this has been happening since last week when I installed the new version. I already went back to the previous version but it still crashes. Any Help?

Comments

  • adminadmin
    @Apogeu1, Could you send us minidump files under C:\Windows\Minidump so that we check the problem further?
    And, which Windows 10 version are you using?
    Please open C:\Windows\System32, and check and take screenshots of the Properties -->Digital Signature of the three files: ambakdrv.sys, ammntdrv.sys and amwrtdrv.sys.
  • apogeu1apogeu1
    How i can send the files?
  • aiArtisanaiArtisan
    Attach file to this forum, or send privately to [email protected].

Sign In or Register to comment.