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NTFS.sys error Backupper Pro

aiArtisanaiArtisan
edited March 15 in AOMEI Products Support
2012 laptop UEFI
UEFI updated to latest version
Backupper 7.2 Pro WinPE USB utility with 1 Intel NVMe driver loaded
2.5" HDD to USB adapter connected 8 partitions
2.5" SSD Internal blank no partitions

During startup BSOD     SYSTEM THREAD EXCEPTION NOT HANDLED
NTFS.sys error

When booting with the same setup with 2.5" HDD unplugged from USB, no error at all, boots normally no issues. What in the HDD caused this error, and how to clone this disk successfully?
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Comments

  • adminadmin
    @AiArtisan, Did you get BSOD when you boot from WinPE USB of AOMEI Backupper? or boot the cloned drive?
    Could you take a photo of the error so that we check it further?
  • mjmswissmjmswiss
    I just had exactly the same issue a few minutes ago. The automated start of AOEMI Backupper Pro system backup (planned for every Sunday evening at 20:00) led to a BSOD NTFS.sys error. I have Windows 10 latest updates, all drivers up-to-date, my local C:\ system drive is  a 2TB Corsair MP600 PRO (SSD) with plenty of free space. My system is otherwise running smoothly, all SSD and HHD are regularly checked for irregularities. I deduct that the issue must be Backupper. It worked well for another backup (E:\ drive, internal HDD) well last night, but no longer for C:\

    FYI: After the crashes, I checked with sfc /scannow  and suddenly, it found damages which it repaired. Note: I run sfc /scannow on a regular basis.

    Is there anything, AOEMI suggests me to do?

    Thanks for any help! 


  • adminadmin
    @Mjmswiss, Did you mean that the computer crash with BSOD? Please send us the minidump files under C:\Windows\Minidump so that we check the problem.
  • aiArtisanaiArtisan
    edited March 25
    Disk 0 SSD Normal Windows Drive
    Disk 1 HDD Non-working Windows Drive, GPT, connected by USB to SATA adapter
            Partitions: EFI, C, WinRecovery, OEMRecovery, other. Likely MSR too but did not check.
    Disk 2 HDD 3TB empty, connected by USB to SATA adapter
    Boot to Disk 0 > clone Disk 1 to Disk 2 > NTFS.sys failure error
    Never booted to Disk 1, attempted to clone it only. No SMART warnings on any disks.
    Partition clone from Disk 1 of WinRec successful, files intact.

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