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Backupper cannot see Synology NAS

edited June 2019 in AOMEI Products Support
Our household Synology NAS is on a fixed IP address ( We all have fully patched Windows 10 machines. If we enter the IP address in a browser window on any of the PCs the NAS can be viewed.

But, backupper cannot be configured on one of the PCs. I attempt to add share or NAS device and I get "Failed to access the network path, please check if your username, password and network path are correct." It works on another. Very odd.

I've probably done something exceptionally stupid; but cannot think of what it may be. 

Any ideas, please?



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