Invalid License code

I purchased a copy of Backupper Tech and can't get it to register on a Windows 10 Pro computer.  Everytime I try I get an invalid license code error.  I can get it to register on a Windows 7 computer though.  I have even tried installing it on a brand new computer out of the box with nothing on it but Windows 10.

I've been going back and forth with their support for days at this point with no resolution.  They keep asking the same questions over and over, which I keep answering, and they don't seem to have a clue as to what to do.  

Has anybody else experienced this?  If so, were you able to get it working?

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