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"Access denied" trying to open document in a backup image

WockkerjabWockkerjab
edited November 2015 in AOMEI Products Support

I've created an image of my hard drive and have now opened it with "Explore Image". I need to review some documents from the image and copy some to my new hard drive. No matter what file I try to open (.txt, .doc, .docx, .jpg, .zip.....), I get an "access denied" or "you do not have necessary permission" messages. 


I am a local administrator on the laptop I'm using. I've looked at the owner of the directories in the image and they all show "TrustedInstaller". I have tried to change the owner but I get a message saying "Unable to set new owner on WIN7_4.1.8 (F:) The media is write protected."


I'd appreciate any help in getting to my files.


Comments

  • adminadmin

    We are testing the reasons of this issue and once we figure out it we will let you know.Sorry for the inconvenience.

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