By AOMEI / Last Updated November 18, 2020

Can't import photos from iPhone to Windows 10

To record our precious memories, it’s common to take photos with iPhone. As these photos are meaningful, it’s reasonable to import them in your computer for a backup in case of accidents like phone damage.

However, it’s possible that you can’t transfer photos from iPhone to PC, as you even can’t view the device after you connected it to PC. For example, you want to back up iPhone photos to computer using iTunes. But after you open iTunes, finding that there is no a phone icon.

Photos Icon

Section 1. How to fix iPhone not import photos to computer?

If you can't import photos from iPhone to windows 10 computer and iPhone don’t recognized by Windows, you can take accordingly measures under different situations.

1.Ensure that Trust option has been selected

After you connect your iPhone to Windows 10, you’ll receive a message on iPhone to ask you whether you trust the PC to which you connect the iPhone to access the photo and videos. If you choose Don’t Trust or don’t make a choice, your Windows can’t access these photos stored on your iPhone, let alone import them. Thus, make sure that you have chosen Trust option.

2.Replace your USB cable with a valid one or change USB port

When there are some issues with the USB cable or USB port that connect your PC with the iPhone, your computer can detect the iPhone normally and you aren’t likely to get the message mentioned above. In such condition, replacing the invalid USB with a working one or connect your iPhone to another USB port on Windows 10 computer might be helpful.

Broken cable could also make you can't backup iPhone because disconnected.

3.Update or reinstall Apple Mobile Device Driver

If computer won't import pictures from iphone, outdated driver also can be the cause for the issue. If so, you can update Apple Mobile Device Driver to fix it. Here are the steps:

1.Press Windows+ R to open Run window, type “devmgmt.msc” and hit Enter to open Device Manager.

2.Expand Universal Serial Bus controllers and right click Apple Mobile Device USB Driver.

3.Choose Update Driver Software and Search automatically for updated driver software.

※Note: You can also choose Uninstall Device to uninstall the driver and then remove and connect the iPhone to reinstall driver.

4. Wait patiently and then try to see whether you can see your iPhone photos in Windows 10 Photo App or iTunes.

Update Apple Driver

Section 2: Easily export iPhone photos to computer

Having tried one or more solutions aforementioned, the iPhone can be recognized by Windows PC properly. To help you export iPhone photos or videos to PC more simply, the section will introduce you a professional and iPhone transfer tool for Windows 10/8.1/8/7, AOMEI MBackupper. It allows you to get photos off iPhone.

  • Widely Compatible: It supports the latest iPhone 12/11, iPad 8/Air 4, and also supports iOS 14.

Now, connect the iPhone to the Windows PC and don’t forget to click Trust on your iOS device. Then, download AOMEI MBackupper and have a look at how it works:

Step 1. Download AOMEI MBackupper and connect iPhone to computer with USB cable.

Step 2. Select Transfer to computer at the bottom of screen.

Transfer to Computer

Step 3. Click the plus icon to preview photos on iPhone and select the photos needed to import to Windows 10 computer. Click OK.

Select Photos

Step 4. Click Transfer to get photos off iPhone.

● AOMEI MBackupper is the best iPhone backup software. It allows you to back up iPhone photos, videos, music and messages to Windows PC within just few clicks. What’s more, you can choose specific files from backup image file and restore them only. Backup iPhone to computer to protect iPhone data.


Photos could take much iPhone storage so you need to export them to computer. If you can't import photos from iPhone to Windows 10 computer, this passage gives you the very effective solutions to fix it.

In addtion, you could try AOMEI MBackupper to get photos off iPhone in a new way.

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