By AOMEI / Last Updated January 21, 2020

Failed to import photos from iPhone to Windows 10

To record our precious and find memories, it’s common to take photos with iPhone. As these photos are meaningful, it’s reasonable to import them in your computer for a backup in case of accidents like phone damage.

However, it’s possible that you can’t to transfer photos from iPhone to PC, as you even can’t view the device after you connected it to PC. For example, you want to back up iPhone photos to computer using iTunes. But after you open iTunes, finding that there is no a phone icon.

Fix the issue with three ways

If you the photos can’t be imported as iPhone don’t recognized by Windows, you can take accordingly measures under different situations.

1.Ensure that Trust option has been selected

After you connect your iPhone to Windows 10, you’ll receive a message on iPhone to ask you whether you trust the PC to which you connect the iPhone to access the photo and videos. If you choose Don’t Trust or don’t make a choice, your Windows can’t access these photos stored on your iPhone, let alone import them. Thus, make sure that you have chosen Trust option.

2.Replace your USB cable with a valid one or change USB port

When there are some issues with the USB cable or USB port that connect your PC with the iPhone, your computer can detect the iPhone normally and you aren’t likely to get the message mentioned above. In such condition, replacing the invalid USB with a working one or connect your iPhone to another USB port on Windows 10 computer might be helpful.

3.Update or reinstall Apple Mobile Device Driver

Outdated driver also can be the cause for the issue. If so, you can update Apple Mobile Device Driver to fix it. Here are the steps:

1.Press Windows+ R to open Run window, type “devmgmt.msc” and hit Enter to open Device Manager.

2.Expand Universal Serial Bus controllers and right click Apple Mobile Device USB Driver.

3.Choose Update Driver Software and Search automatically for updated driver software.

Note: You can also choose Uninstall Device to uninstall the driver and then remove and connect the iPhone to reinstall driver.

4. Wait patiently and then try to see whether you can see your iPhone photos in Windows 10 Photo App or iTunes.

Further reading: Can I back up iPhone photos easily?

Having tried one or more solutions aforementioned, the iPhone can be recognized by Windows PC properly. To help you back up iPhone photos or videos to PC more simply, here introduce you a professional and free iPhone backup tool for Windows 10/8.1/8/7, XP or Vista, AOMEI MBackupper.

It allows you to back up iPhone photos, videos, music and messages to Windows PC within just within few clicks. What’s more, you can choose specific files from backup image file and restore them only.

Now, connect the iPhone to the Windows PC and don’t forget to click Trust on your iOS device. Then, free download AOMEI MBackupper and have a look at how it works:

Step 1. Install and launch the software. In the main interface, choose Photos Backup.

Only Photos Or All

Step 2. Click the Photos icon on the right panel.

Click Icon

Step 3. Then you can choose the photos that you need to backup and click OK.

Select Pictures

Step 4. Wait patiently for the operation to complete.

● To preview the backed up photos, you can click the Back button in the lower right corner to enter Backup Management. Then, right click the backup task and select Browse. And you can copy these photos outside or edit these photos.
● To restore the backed up photos to your new iPhone, enter Backup Management, choose the backup files and click the Arrow to Restore to device. Then, Click the Restore button.