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asking for a password to access public seagate central drive

treereavertreereaver
edited August 2015 in AOMEI Products Support

Asking for a password to access public seagate central drive.  Until last week Aomei Backupper worked well.  After an attempted scheduled back up this morning it showed an error that it was unable to see the storage drive.  Now it is asking for a password to a public sector of my Seagate Central network drive.  There is no password for this sector.  Not inserting a password gives a "password invalid" error. Any clues anyone?

Comments

  • JustinGaoJustinGao

    please send log files to us, the log files is in the "log" folder in the installation folder.

  • treereavertreereaver

    Thanks.  Please find the log files (the 10 latest ones) attached.

     

    I look forward to hearing from you.

     

    Best regards

    Trevor

    imagelog11.txt

    imagelog10.txt

    imagelog9.txt

    imagelog8.txt

    imagelog7.txt

    imagelog6.txt

    imagelog5.txt

    imagelog4.txt

    imagelog3.txt

    imagelog2.txt

  • treereavertreereaver

    Hi Guys,

     

    I deleted and re-installed the backup file and now AB sees it happily.  I have now idea why AB?windows 6 did this but any information from yourselves would be welcomed, if only to sort the problem if it recurs.

     

    If this comment appears twice it is because I may have miusedthe Captcha process.

     

    Best regards

     

    Trevor

  • treereavertreereaver

    Now I can't even type properly - that should say Windows 8!

  • JustinGaoJustinGao

    If you don't have username and password,please use "anonymous" to login.

    If it can't login still,please delete C:\ProgramData\AomeiBR\nas.xml and NAS.XML in installation folder, and restart Backupper .then,try again.

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