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Aomei does not recognise external drive

cdcukcdcuk
edited January 2015 in AOMEI Products Support

I made a system recovery image on a 500gb external hdd. Now would like to restore it. I connected a new 3tb hdd and Aomei does not see it. The drive shows up in Windows and is operating normally. Aomei can only see the main C drive and the 500gb external hdd where the image is stored.

Comments

  • mysery126mysery126

    The 3TB external HDD may be an advanced format disk, and AOMEI Backupper doesn't support it for now. This is a temporary problem.

    Currently, Advance Format is referring inparticular to 4096 bytes (4k) sectors format disks. You can find the definitionof what Advanced Format is on Wikipedia. In short, it can be more efficient to use disk space and provides a more efficient mechanism of data integrity error checking.



  • helpdeskhelpdesk

    click "reload"

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