“I am transferring my iPhone X to a new iPhone Xs Max. My messages on the
new phone stop about six weeks before today. All of the messages prior to that did transfer. The
missing messages are still on my iPhone X and on my iMac. How do I get them back on my new
- Question from Apple forum
The Issue: My Text Messages Didn’t Transfer to New iPhone
After getting the new iPhone, you choose to restore from iCloud backup to transfer old iPhone
content. It supposed to transfer all
messages to new iPhone but it did not complete as expected. Some users also reported
that the transferred conversations list is all out of order.
Why didn’t my messages transfer to new iPhone? Well, various reasons can lead to this issue,
such as poor Internet connection or the iCloud server’s error. Don’t be too worry, keep
reading to get some solutions to troubleshoot the text messages didn’t transfer to new
Trouble Shooting: Messages Didn’t Transfer to New iPhone
Here in this part, I’ll list all the potential solutions that you can have a try to
troubleshoot the messages didn’t transfer to new iPhone problem. Or if you already feel
tired with this annoying issue, you can jump to the next
part to get an easy way to transfer all your iMessages/text messages to new iPhone
Tip 1. Check Backup Settings and Restore Again
First, make sure that the iCloud backup indeed includes in messages you need. You should know
that if you enable Messages sync in iCloud, your iMessages will be uploaded
to iCloud and they aren’t included in your backup.
You can go to your old iPhone to turn off Messages in iCloud > Make a new
backup that contains all your messages (both iMessages and text messages) > Restore the
backup to your new iPhone.
- You can
first erase your new iPhone and perform the restore. Do not use the “hold old phone near new
- Do not disconnect the power or Wi-Fi network until all messages were
restored. Any interruption may influence the restore and it may never be resume.
Tip: If you do not want to perform restore again, maybe you can turn on
Messages in iCloud on new iPhone to sync old iPhone iMessages: Go to
Settings > Tap [your name] > iCloud
> Find Messages and toggle it on.
Tip 2. Just Wait
The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.
It may take many hours to download all the data. Sometimes the restore seems to look
complete but it is still downloading information in the background. Besides, sometimes the
problems of iCloud services can also cause the messages didn’t transfer to new iPhone
You can just connect your iPhone to W-Fi and plugged into the charger and leave it all night.
Some users say that it takes a week to complete the transfer “I didn’t do anything after
trying for a while and gave up, then one day they were just all there.” So just be more
Tip. 3 Check iCloud Storage
Go to have a check whether there is enough iCloud storage space. If the iCloud storage is
full, then you won’t be able to sync any data to iCloud.
Tip 4. Check Internet Connection
Messages didn’t transfer to new iPhone issue may occur due to the poor Internet connection.
You should make sure your iPhone is connected. You can try to reset network connection: go
to Settings > General > Reset >
Reset Network Settings.
Tip 5. Turn Off/On Messages
Do this on both your old iPhone and new iPhone. This would "force" message to
resync. Settings > [your name] >
iCloud > Find Messages and toggle it off > Restart
your device and turn it on again.
Tip 6. Log Out/In iCloud
The iCloud syncing errors can also lead to the messages didn’t transfer to new iPhone
problem. You can to re-login to have a try. Go to Settings > Tap
[your name] > iCloud > Scroll down and choose
Sign Out > Enter your password to confirm. Restart the iPhone and log in
Tip 7. Update iOS to the Latest Version
If your new iPhone is not running with the new iOS you can perform an upgrade. Apple
continues to release new updates to resolve bugs and other issues. It may also help you fix
the messages didn’t transfer to new iPhone problem.
Tip 8. Restore from iTunes Backup
If you still cannot get messages from iCloud backup, maybe you can back up your old iPhone
with iTunes and restore the back to your new iPhone. All iPhone settings and contents
including messages will be transferred to your new iPhone under normal circumstances. Do not
want to erase your new iPhone again? Keep reading to get another easy way to help you
transfer messages to new iPhone.
An Easy Way to Transfer Messages to New iPhone
Besides using iCloud, there’s another tool that provides an easier way to help you transfer
messages to new iPhone, that’s mBackupper. It’s one free
iPhone backup manager for Windows PCs.
It only needs two steps to transfer messages: first make a backup for the messages on old
iPhone > then restore the backup to your new iPhone. It supports selectively backup and
restore to better satisfy your needs. What’s more, you do not have to reset your iPhone for
the restore and it will not erase any existing data.
Next, let’s start to see how to transfer messages to new iPhone. It supports most iPhone
models from iPhone 4 to the latest iPhone 11 and would be perfectly compatible with the
latest iOS 13.
1. Download, install and launch the tool > Connect your old iPhone to computer > Tap
“Trust” on the home screen to give your computer access to your iPhone.
2. Click Custom Backup option > Choose Messages to
select the iMessages and text messages you need > Click OK to confirm.
3. Select the backup path > Click Start Backup button to start backing up
4. Unplug your old iPhone and connect your new iPhone to computer > Go to the Backup
Management screen > Click the Restore option, and then your messages
would be transferred to the target phone.
That’s all for how to fix the "my text messages did not transfer to new iPhone"
problem. If you just cannot restore all your needed messages from iCloud, you can try
mBackupper to help you. It can easily transfer messages as well as contacts, photos, etc. to
the new iPhone. If you have any questions, let us know in the comments and we will reply to