By AOMEI / Last Updated July 20, 2020

There are many ways to import photos from iPhone to PC: iTunes, Windows Photos, AutoPlay and more. The most direct way to import photos from iPhone to PC is clicking Import on AutoPlay window (Windows 7) and on Photos app (Windows 10/8). But sometimes it will fail, what are the reasons and how to deal with the problem?

The ways to import iPhone photos to your PC

As we all know, photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. Therefore, this method would not work.

You can import photos to your PC by connecting your iPhone device to your computer and using Windows Photos app (here we'll take Windows 10 as an example):

1. Make sure that you have the latest version of iTunes on your PC. Import photos to your PC requires iTunes 12.5.1 or later.

►Note: Installing iTunes also installs the drivers needed for your Windows PC (using Windows 7 and above) to recognize your iPhone’s hardware.

2. Connect your iPhone, iPad, or iPod touch to your PC using a USB cable.

3. You might need to unlock your iPhone using your passcode. Your PC can’t find the iOS device if the device is locked. You might also see a prompt on the iPhone asking you to Trust This Computer. Tap “Trust” or “Allow” to continue.

4. On your PC, select the “Start” button and then select “Photos” to open the Photos app.

5. Select “Import” » “From a USB Device”, then follow the instructions to pick the items you want to import and select where to save them.

Allow a few moments for detection and transfer.

The problem of iPhone not importing photos to PC


However, importing photos from iPhone to PC doesn't always work. Somehow, you can't import photos from iPhone to PC with Windows showing prompts like:

  • There are no photos to import.

  • iPhone internal storage folder (DICM folder) is empty.

  • No new Photos found.

  • Something went wrong. Try again.


Why can't I import photos on iPhone to Windows 10/8/7 PC?

Photos can't import from iPhone to computer possibly because of one of the following reasons.

  • The first possible reason could be that your PC can't recognize the connected iPhone. The connection issue can be caused by a faulty USB cable, a corrupted USB drive or a system glitch.

  • If you have enabled "iCloud Photo Library" and "Optimize iPhone Storage" option on your iPhone, some of your iPhone photos are stored on iCloud. That's why Photos app won't import all your iPhone photos, as the photos are not actually stored in your iPhone storage.

  • If you are importing a lot of photos, say 1000 photos, from iPhone to Mac at one time, the Photos app may get stuck in importing.

  • What's more, file permissions for pictures folder on your computer has been changed because of Windows update or Apple components are not properly installed on your computer.

How to solve the problem of iPhone not importing photos

If you can't import your photos from iPhone to PC, or your computer doesn't recognize your iPhone because of the above reasons, you can try to fix the problem with the following methods.

●Solution 1. Reset Your iPhone's Location & Privacy: On your iPhone, go to Settings » General » Reset » Reset Location & Privacy. After that, re-plug your iPhone to computer and tap Trust on iPhone.

●Solution 2. Check your connections and try a different computer: Try to import your photos using a different or new Apple USB cable. If you still don't see the camera entry in the Device Manager, test your iOS device on a different computer. If another computer recognizes the iOS device as a camera, maybe your computer is damaged and you need professional help.

●Solution 3. If you turned on iCloud Photo Library, you can go to and open the Photos app to see your entire photo library and choose photos to import. Also, you can turn off iCloud Photo Library by clicking Settings » Apple ID » iCloud » Photos » iCloud Photos Library.

●Solution 4. Import smaller selection of photos at one time: Instead of importing all iPhone photos into Mac at one time, select a fraction of photos to import each time. It is easier for the Photos app to handle an importing task in this way.

●Solution 5. If you still can't import, update your software: Check for updates to your photo management software. Get the latest version of iTunes; update Apple Mobile Device USB Driver; update your iPhone, iPad, or iPod touch; update your PC (photo management software). Then try to import your photos again.

●Solution 6. Restart iPhone and PC: Restarting iPhone and PC can help to fix small glitches on the devices, which is very helpful if the Photos app gets stuck importing photos.

Copy and paste the photos from the iPhone device to your computers by File Explorer; change the permission of picture folder; or turn on Photo Stream on your iPhone......There are many other ways to solve the problem iPhone not importing photos.

Import photos from iPhone to PC with a more powerful tool

The above methods are too complicated. It may take a lot of time and effort to master the knowledge.

If you have trouble using the Photos app on Windows to import photos from iPhone, maybe it is time to get a more powerful tool to import photos more smoothly.

AOMEI MBackupper is an expert at importing photos, videos, music, movies, contacts from iPhone to PC. As a powerful free iPhone transfer and backup expert for Windows PCs, it can also move data among iPhone, iPad, or iPod touch safely after you have connected the iOS devices to the program on a computer.

Download and install free AOMEI MBackupper on your computer, then follow the guide below to import photos from your iPhone to PC in only three steps.

Step 1. Connect your iPhone to your PC with a USB cable. Once connected, tap "Trust" on your iOS device screen. Open AOMEI MBackupper.

Step 2. Click "Photos Backup". Select the photos you want to backup. After the selection, click “OK”. Then specify a path as the destination to store the backup on PC.

backup only photos

select the photos

Step 3. At last click "Start Backup" to start importing.


►Note: After the photo importing is completed successfully, you can see all backup tasks in the Backup Management. Here you can manage backups more easily and backup management

This is done, very simple and convenient. Anyone can master it.


If you can't import pictures from iPhone to PC or not all photos can be imported from iPhone to PC, here are the solutions have been offered above and you can try them to fix the issue. If you are looking for a better way to import iPhone photos to PC, try AOMEI MBackupper, which can import not only photos, but also videos, music, contacts from iPhone to PC or vice versa.

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