By Lena / Last Updated April 3, 2020

The iCloud provides a way to help users sync and manage iPhone contacts, messages, notes, calendar, etc. However, it seems that it does not work well as expected: You have tried to transfer contacts from iPhone to iPhone using iCloud but you find that contacts didn't transfer to new iPhone at all.

It’s definitely an annoying problem that can drive people crazy, after all, the contacts are important for everyone. Don’t be too worried, in this article, I’ll tell you why contacts did not transfer to new iPhone and the solutions to figure it out.

Why Didn’t My Contacts Transfer to New iPhone?

Let’s first take a look at the common reasons that would lead to the contacts didn’t transfer to new iPhone 11/XS/XR/X/8 problem before we get to know the solutions.

1. Different Apple Accounts. To sync contacts from one iPhone to another via iCloud, the iCloud accounts on two devices should be the same. Otherwise, the contacts will not be transferred to another one.

2. Contacts Syncing is Disabled. If the contacts sync option is disabled on new iPhone, your iPhone will not be able to access the contacts that stored on iCloud.

3. Poor Network Connection. The contacts syncing requires a stable network connection and the transfer may be interrupted because of the disconnection.

Solutions to Fix the Contacts Didn’t Transfer to New iPhone

From the above, you know why contacts did not transfer to new iPhone, and here in this part, I’ ll list all the possible solutions you can try to fix the issue. The method works for all iPhone models including iPhone 11, iPhone XR, iPhone XS, iPhone X, iPhone 8, etc.

Solution 1. Check the iCoud Account

You should first make sure that you have logged in with the same iCloud account on both two devices. Go to have a check: Open Settings app > Tap your name > Then you will see your Apple ID, make sure that this account is the one you used on the old iPhone. If not, just log out and sign in with the correct account.

Solution 2. Turn on Contacts in iCloud

The iCloud helps us sync data among devices on the condition that the sync option is enabled. If the Contacts option is off, it will not sync any items to your new iPhone. Go to have a check whether the Contacts option is turned on on both iPhones.

Go to Settings > Tap your name > iCloud > Turn on Contacts if it is off. If it is already on, turn it off and then toggle it on again.

Enable Contacts Sync

Solution 3. Check the Network Connection

Contacts didn’t transfer to new iPhone issue may occur due to the poor Internet connection. You should make sure your iPhone is connected. You can try to reset network connection: go to Settings > General > Reset > Reset Network Settings to make it.

It will not erase any data on iPhone but will erase the Wi-Fi network, cellular data settings. You will need to re-enter the password to join the W-Fi.

Solution 4. Set iCloud as the Default Account

If your contacts are set to sync with other third-party accounts like Gmail or Yahoo instead of iCloud, the contacts will keep transferring to those sources. In this case, try to set the iCloud as the default account to fix the contacts did not transfer to new iPhone problem.

Open Contacts app > Tap Groups at the top-left corner > Uncheck everything except for All iCloud option > Tap Done to confirm. Your contacts will only fetch contacts from your iCloud account.

All iCloud

Solution 5. Check iCloud Storage

Go to have a check whether there is enough iCloud storage space. If the iCloud storage is full, then you won’t be able to sync any data to iCloud let alone transferring contacts to new iPhone. Go to Settings > Tap your name > iCloud > iCloud Storage > Manage Storage to view available iCloud storage.

Solution 6. Transfer Contacts via iTunes

If all the above methods cannot help you fix the contacts didn’t transfer to new iPhone problem, then you can try other methods to help you transfer contacts from iPhone to iPhone. Besides using iCloud, the other common way to make it is using iTunes.

You should first make an iTunes backup of the old iPhone and then restore it to your new iPhone. But you should know that not only contacts but all other data will be transferred together. If you just want to transfer contacts, you can refer to the next solution.

1. Download and install the latest version of iTunes on your computer.

2. Connect your old iPhone to computer and run iTunes.

3. Click the Device tab > Select This Computer > Click Back Up Now. Wait for the backup to be finished.

Backup Using iTunes

4. Disconnect the old iPhone and plug in your new iPhone.

5. Click Restore Backup… at the Summary page on iTunes > Then choose the backup contains the contacts you want to transfer > Click Restore to make it.

Solution 7. An Easy Way to Transfer Contacts to New iPhone

If you feel tired using iCloud or iTunes to transfer contacts to new iPhone, there’s another way to help you make it. mBackupper, one free iPhone backup manager, offers a safe way to help you transfer data between two iDevices.

To transfer contacts: first preview and select the contacts you want to transfer > backup the contacts to computer > restore the contacts to iPhone. It will not erase any existing data on the device during the process.

It supports all models of iPhone and would be perfectly compatible with the latest iOS 13. Download the tool on your PC and follow the steps below to transfer contacts from iPhone to new iPhone.

1. Launch mBackupper > Connect your iPhone to computer via USB cable > Tap “Trust” on the home screen to give your computer access to your iPhone.

2. Click Custom Backup option > Click Contacts icon to view and select the contacts you want to backup > Click OK to continue.

Preview and Select Contacts

3. Select the storage path to save your contacts > Click Start Backup button to make it.

Start Backup Contacts

4. Unplug your old iPhone and then connect your new iPhone to computer > Go to the Backup Management screen > Click the Expand tab >> Advanced option to choose Restore.

Click Advanced

5. You can click the icon to preview your contacts, if everything is ok, click Start Restore.

Restore Contacts

Conclusion

That’s all for how to fix the contacts didn’t transfer to new iPhone 11/XS/XR/X/8 problem. If you feel tired to troubleshoot the problem, then you can pick mBackupper to help you transfer needed contacts from iPhone to another. If you have any questions or problems, leave a comment below and we will reply to you as soon as possible.