kamlee

Comments

• Hello @iam

  
  

   Sorry for the issue you encountered, What is the product of AOMEI you use causes the problem? Backupper or Partition Assistant? Would you spec…

  in Cloned to SSD and reformatted HDD, it failed to boot Comment by kamlee August 2014

• Hello @Jarred
  

  
  

   Sorry for the late reply. As shown in your screenshot, we saw you have manually added tasks to window scheduler,but backupper does…

  in Backupper overwrites scheduled task settings Comment by kamlee August 2014

• Hi Jarred 
  

  
  

  Would you tell me what schedule you have set? it would be better if you provide some screenshots for us.

  
  

  Ragards.

  
  

  in Backupper overwrites scheduled task settings Comment by kamlee August 2014

• Hi elton75,

  
  

   Sorry for the late reply and the inconvenience. As for your issue,backupper bootable media is not listed on the recovery menu since it is not install to your primary partition but to an external USB stick or CD/DVD…

  in WinPE rescue CD does not launch Backupper - Windows 8.1 64bits Comment by kamlee August 2014

• Hello daddyschlich,

  
  

   Sorry for the inconvenience,As you described, your attempt to add incremental backup schedule to DVD storage is not supp…

  in Backupper thinks System Backup is on DVDs rather than external hard drive. Comment by kamlee August 2014

• Hi Jarred

  
  

   Sorry for the inconvenience, but backupper is now unable to run a schedule under the condition of which the system is logged off. You may try to create a new task and reset the schedule.If it reaches the time of the …

  in Backupper overwrites scheduled task settings Comment by kamlee August 2014

• Hello Sargan

   

  Each of the backup types including System backup / Partition backup / Disk backup can apply incremental version based on the full backup image created.

  
  

  Regards

  Kam

  AOMEI Support Team

  in Partition Backup Comment by kamlee August 2014

• Hello Bikram，

  
  

  Sorry for the late reply and the issue you encountered. The cause of your issue might be the loss of the boot information, you may t…

  in Laptop is not booting after partition Comment by kamlee August 2014

• Hello Jeff
  

  
  

  Sorry for the late reply, would you tell us what information you were given by the program when the issue appeared? 

  
  

  
  

  Regards

  Kam

  AOMEI Support Team

  in Raid 10 Comment by kamlee August 2014

• Hello staiger,

  
  

   Thanks for your precious suggestion, I have reported to our development team for further optimization. Thanks for your supporting.:)

  
  

   Regards

   Kam

  AOMEI Support Team

  in Size of Backupper window Comment by kamlee July 2014

• Hello Rakkien ,
  

  
  

   As you mentioned what you have done is a DISK backup,when it comes to restoring, you have to ensure that your new disk space is larger than the one you backed up. hope you enjoy it.:)

  
  

  <…

  in Restoring to New Hard Drive Comment by kamlee July 2014

• Hello jhemphill,

  
  

    We are sorry for the issue you encountered. We wonder whether you were using Creating ISO file then burn into your external drive? Have you got any error notice? We suggest you to create ISO file and do again…

  in Creating Bootable Media in Backupper Standard v2.0 Comment by kamlee July 2014

• Hello hahnkathio，

  
  

    We are sorry for the inconvenience this problem brought to you. We have kept your feedback and will consider fixing this bug in further updates. Thanks for your supporting.

  
  

   Regards

  in Partition Copy Changes File Dates to Current Date Comment by kamlee July 2014

•  Hello sylvio2000

  
  

   Our backuper is able to be running in bootable media, you can create bootable media using the backup utility.

  
  

  in Linux boot cd only for recovery? Comment by kamlee July 2014

• Hi TasteMyRage

   

   Thanks for your reporting. We suggest you to do defragment and chkdsk before your conversion operation and try again converting. If the issue persists, please get back to us.:)

  
  

   Regards

   Kam …

  in AOMEI Partition Assistant - Lost File? Comment by kamlee July 2014

• Hi TasteMyRage

  
  

   Thanks for your suggestion, I will report to our developers for further optimization. Thank your for your supporting.

  
  

   Regards

   Kam

  AOMEI Support Team

  in Add a share or NAS device - Misspelling Comment by kamlee July 2014

• Hi rf_pt

  
  

   Sorry for the late reply. Would you specify how you want to restore to your system? Since you have successfully backed up then normally yo…

  in Restore without sucess Comment by kamlee July 2014

• Hi Gsmit ,

  
  

   As for your issue, we suggest you to fix your disk error first, to find where the bad sector locates and hide it, then run defragment an…

  in Information Code: 33 Comment by kamlee July 2014

• Hi laeee

  
  

    Sorry for the late reply. And thanks for your great suggestions, I will report them to our developers. Hope you enjoy our product.:)

  <…

  in Can Backupper show an estimated time? Comment by kamlee July 2014

• hello ramagodz,

  
  

    Sorry for the late reply. You have expressly stated the issue in Code 4101 Problem and solution Comment by kamlee July 2014

• Hi atiq,

  
  

    Thanks for your suggestion very much, and we are making effort to add as more as possible language versions in the future for worldwide us…

  in I suggest that AOMEI Backupper Multilingual Comment by kamlee July 2014

• Hi Troggolodite,

  
  

   Sorry for the late reply. As for your issue, we wonder if you were losing your internal disk showing or external? Was your …

  in Disk does not show on clone disk Comment by kamlee July 2014

• Hello azuli，
  

  
  

   Sorry for the late reply. As for your issue, have you done other operations such as resizing or flitting partitions? since changing partition letters or name does not require rebooting. And you might restar…

  in partition assistant stuck on preOS mode,can't boot my pc Comment by kamlee July 2014

• Hello,

  
  

  Sorry for the late reply. Have you tried it on your real machine and how is it working? Theoretically bootable media supports running on vm ware, would you check if there's anything wrong with the connection?

  
  

  in AOMEI WIN PE on vmware giving error on boot manager Comment by kamlee July 2014

• Hello Mary,

  
  

   Sorry for the late reply. Bad sector means that your disk has some physical damage, this is hardly to fix. The better way is to avoid using the bad sectors by hiding the partition where the bad sector located in.Bu…

  in Differential Failed because of "bad sector" Comment by kamlee July 2014

• Hello,

  
  

   Sorry for the late reply. Would you tell us that have you watched the restore process and seen any differences between the two restore? Did you got any unusual notice?

  
  

  
  

  If you have any oth…

  in twice boot and restore? Comment by kamlee July 2014

• Hi Roch,
  

  
  

    We have replied to your email, would you please provide the details of the failure such as some screenshots.

  
  

  Best Regards,

  Kam

  AOMEI Support Team

  in Info code 214 received during restore using Backupper 2.1 (error code of 40 when we use 1.5) Comment by kamlee July 2014

• Hi  mpk222

  
  

  I am afraid that the cause of your issue maybe the existing potential disk error
  or some physical damaged sectors. 

  We suggest you
  to run chkdsk n: /f (where n replaces drive letter) command line to…

  in Error in Conversion from NTFS to FAT32 Comment by kamlee July 2014

• Hello darylsonnier，

  
  

  Thanks for your compliment and precious suggestions. We have reported your advise to our Development Team for future optimizing of our products,we are struggling to make our users more satisfied in using ex…

  in Script or Command Line Restore Options Comment by kamlee June 2014

• Hello Ethical,

  
  

  As you described above, seems you've missed some steps while you operating.please refer to the screenshots below:

  in Drive is smaller? Comment by kamlee June 2014

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