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Failed to create the bootable USB device - Backupper

Working to move Surface Pro 4 to new Surface Pro.
Found this: https://www.ubackup.com/features/create-bootable-disc.html
Get "Failed to create the bootable USB device" when following instructions.
USB device is SEAGATE P/N: 2PA3P9-505 2TB

Comments

  • edited March 2023
    Hello Ringsoft, I understand you tried to make a Backupper USB utility on a 2TB drive. 2TB is an extremely large size for a utility that is about 1GB. You could try making the Backupper USB utility on a small drive, such as 32GB 3.x to see if that solves the error. I believe the Partition Table is supposed to be MBR. You could try the PE Builder 2.0, but it does not support internal NVMe disks, only external.

    In the uncommon case that you must use Disk Clone method with exact sector-by-sector setting, I recommend using Partition Assistant for that instead of Backupper, because only PA will copy the Partition Table MBR/GPT; in my experience Backupper does not copy the Partition Table MBR/GPT, even with Disk Clone & sector setting.

    Create Backupper WinPE USB:
    Please add custom drivers, such as NVMe, if necessary
    https://www.ubackup.com/help/create-bootable-disk.html

    Create Partition Assistant WinPE USB:
    Please add custom drivers, such as NVMe, if necessary
    https://www.diskpart.com/help/make-bootable-cd-wizard.html

    Aomei WinPE Builder 2.0 USB, includes: Partition Assistant, Backupper, Recuva, OSF Mount, CPU-Z, Bootice. Does not support internal NVMe disks.
    https://www.ubackup.com/articles/make-a-bootable-usb-1004.html
    https://www.ubackup.com/pe-builder.html
    Other great free tools not from Aomei:

    Hirens Boot PE - live USB tool suite
    To add custom drivers such as NVMe, simply put them into the “CustomDrivers” folder. Hirens is not recommended in combination with Ventoy USB.
    Clonezilla - non-GUI cloning
    https://clonezilla.org/downloads.php
    If the source disk has Bad Sectors, use Expert Mode > "-rescue" option to continue cloning all readable sectors Sandisk Extreme Pro USB Stick:
    https://www.westerndigital.com/products/usb-flash-drives/sandisk-extreme-pro-usb-3-2#SDCZ880-128G-G46

  • @Ringsoft, Could you take a screenshot so that we check the problem further?
  • Thanks. Got a 256GB USB drive, and was able to make boot drive.
    The next step was to backup, did that.

    Then the restore step: https://www.ubackup.com/articles/transfer-from-one-surface-pro-to-another-8523.html

    1. Connect the bootable USB drive with the disk image to your new Surface Pro. Boot the new device from the bootable USB.

    2. You’ll see loaded AOMEI Backupper once the device boots up successfully. Click Restore > Select Image File.

    3. Locate the disk image on the USB drive and click Open.

    4. Select Restore the entire disk, click on the disk and click Next.

    ---------------------------------------------------------------------------------------

    in 3. we find "Disk Backup" folder on the USB drive and there are 

    "Disk backup"

    "Disk backup1"

    "Disk backup2"

    ...

    "Disk backup18"

    Which of the 19 files to pick?

  • Pick the .ADI file that has the correct creation date. To view the .ADI file creation date, you may need to view the file in a File Explorer.
  • @Ringsoft, you can select Disk backup18 to do the restore. So, it will restore to the status when the backup is created.
    If you want to restore to the older status, you can select the old backup version.
  • edited March 2023
    I'm confused. We did only ONE backup from the source computer, and it created 19 files in that folder. All files "Disk backup"..."Disk backup17" 4,186,116KB, and backup18 which is is 3,654,659KB. It's like when doing the backup it can't store more than 4GB on each file.
  • I'm confused. We did only ONE backup from the source computer, and it created 19 files in that folder. All files "Disk backup"..."Disk backup17" 4,186,116KB, and backup18 which is is 3,654,659KB. It's like when doing the backup it can't store more than 4GB on each file.
  • Tried to use as you instructed, but it did not work
  • @Ringsoft, It seems that your environment can't create WinPE successfully. It might be that the recovery environment is damaged.
    Please try to download and install Windows ADK and Windows PE Addon. After that, please try to restore again.
    As for downloading and installing Windows ADK and Windows PE Addon, please refer to here: https://learn.microsoft.com/en-us/windows-hardware/get-started/adk-install
    If it still can't work, you can create WinPE bootable USB (Tools--->Create Bootable Media), and then boot computer from WinPE USB to do the restore.
  • edited March 2023
    "We did only ONE backup from the source computer, and it created 19 files in that folder. All files "Disk backup"..."Disk backup17" 4,186,116KB, and backup18 which is is 3,654,659KB. It's like when doing the backup it can't store more than 4GB on each file."
    That sounds normal. It depends on the filesystem you are backing up the image to. If you backup to modern file systems such as NTFS or ExFAT that can support large files, it can make 1 backup .ADI image file. However if you backup to old filesystems that only support small files, such as FAT32, or DVD, it is forced to create many files, with a max size of 4GB. This technique is called Splitting. You could also manually enable splitting and backup to NTFS or ExFAT, but I am not aware of an advantage to doing that.
    If you have created a backup image that has been split into many files, please keep all image files in the same folder, and when you need to restore that backup, you can simply tell the program to open one of the files, and it should detect the others around it and restore your backup successfully, I have done that many times, and never saw an error due to the splitting.
    If you are unable to create Backupper USB, normally I suggest to try creating Aomei PE Builder 2.0 because that has Backupper in it, however if you are working with very new computers, such as Surface Pro, it will not detect internal NVMe disks, so that will probably not work, but you could try it anyway to see if it does. You could use Hirens, and put an appropriate NVMe driver into the "CustomDrivers" folder. Hirens includes 2018 Backupper, version 4 or 5 I think, while it may be risky to use a 2018 Backupper to restore a 2023 image, I used to use it for that for years, and never saw any issue. The links for both of those i have posted above.
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