My PC fails to boot after installing latest paid for Backupper Pro v7.1.2
I have used Aomei backupper for some years with no problems. My last copy which was a version 6.x one the 1yr licence had expired. So I bought a new lifetime licence on the 22 Feb 2023.
Its been a lot of grief. After installing the new version (which I accepted would un-install the existing version) I find my Toshiba Satellite laptop with Windows 10 hangs up on boot. Various diagnostics the laptop did failed to fix it. Manually I asked to do a System Restore (windows) and that worked and I booted up okay. Again did the Aomei install and licence key and when I shut down and started up again it hang at the Toshiba opening screen.
Did this again to confirm and yes. I did NOT ask this new version to insert itself into the laptops startup screen as an option but it seems it has inserted something that maybe clashes with another program I have already got? Laptop fails.
Is there a way I can have Backupper Pro without it fiddling with the startup ?
Its been a lot of grief. After installing the new version (which I accepted would un-install the existing version) I find my Toshiba Satellite laptop with Windows 10 hangs up on boot. Various diagnostics the laptop did failed to fix it. Manually I asked to do a System Restore (windows) and that worked and I booted up okay. Again did the Aomei install and licence key and when I shut down and started up again it hang at the Toshiba opening screen.
Did this again to confirm and yes. I did NOT ask this new version to insert itself into the laptops startup screen as an option but it seems it has inserted something that maybe clashes with another program I have already got? Laptop fails.
Is there a way I can have Backupper Pro without it fiddling with the startup ?
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So I then tried to register it with my recent licence for v7 and it failed to accept it.
As a fix (having tried v7.0.0 as well as 7.1.2 repeatably many times) and always getting my computer bricked so it won't boot) can I have a copy of v6.x and a licence code. I think I am entitled to that at least after all the trouble I have had with my purchase of the current release of Backupper Pro on my Toshiba laptop.
Where should I ask for this ?
Could you contact the support team ([email protected]) and submit the problem again via email?