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Computer Crash (Windows 10) on Update

I recently (12/11/20) purchased Aomei Backupper Professional, downloaded it, and had it run back ups which seemed to work well until about 12/20/20 (about 9 days).  Around 1a/20 or a day or two after, I got a notification that there was an update and clicked to install the update.  Nothing much happened, but it did wipe out the Backupper Professional program.  When I looked in the program files it was no longer there.  So, I re-booted and got the Blue Screen of Death.  Nothing that I could do would bring the computer back to life.  I had to have a computer specialist bring the computer back to life (wiping out all programs,so incurred significant expense and had to start from scratch to reload all other programs).  Now, I am hesitant to reload Backupper Professional.  

Is it safe to do that?

Have others had similar experiences?

Is it best just not to take the chance and write it off as a bad experience?

I liked the program while it worked but obviously, at this point, without some assurance it won't happen again, the risks are just too great.
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Comments

  • Did the computer specialist examine the blue screen of death information and tell what the indication was of the problem causing the crash?  I have used Aomei Backupper for years and have updated it numerous times and I have never encountered the problem you encountered. 
  • When updating, Aomei is automatically uninstalled first.  I have never had a blue screen on my systems because of this. 
  • @JackTax, Did you update from v6.2 to 6.3? 
    "When I looked in the program files it was no longer there.  So, I re-booted and got the Blue Screen of Death."---Did you mean that the new version hasn't yet been installed before you reboot? Only the old edition has been uninstalled?
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