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Aomei Backupper Pro v 5.0 - user interface problem

cem999cem999
in AOMEI Products Support
Quite often I can't open the menu or tools menu, clicking on the items does nothing. Quitting and restarting the program doesn't help. A reboot usually fixes it, but only temporarily, as after one or two accesses to menu or tools the problem reappears.
The left pane menus (home/backup/restore/clone) work fine
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Comments

  • adminadmin
    Did you install any anti-virus software?Like Norton?
  • cem999cem999
    I have Kaspersky Total Security installed. 
  • adminadmin
    Can you disable Kaspersky temporarily?
  • cem999cem999
    edited July 2019
    It seems to work fine now:
    Stop Kaspersky from monitoring the programme.
    In Kaspersky Total Security under Settings/Protection/Application Control/Manage Applications
    Search "AOMEI"
    Right click "AOMEI Backupper" go to "Details and rules"
    I made Backupper.exe an exclusion (check some boxes in the "Exclusion" tab)

    Now all seems OK, need to check over a few days
  • cem999cem999
    Oh dear, its doing it again.  Obviously the above is not a permanent fix
  • adminadmin
    What if you turn off Kaspersky completely?
  • techhead51techhead51
    Most antivirus programs will revert user settings, kaspersky, mcafee and bitdefender as a few I have used and had 
    this very kind of issue.
    Bullguard was a little better at keeping user settings; I now use windows defender and the only real issue I can see with it is it may ask for program permissions to access the internet.
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