Cannot mount or explore a verified image
(for AOEMI Backupper Pro lifetime)
I did a partition backup of my data partition yesterday, including integrity verification. Everything went fine according to AOEMI. This morning I tried to mount and explore that image, and get the error:
Q:/ is not accessible.
The file or directory is corrupted and unreadable.
Any ideas about what might be wrong?
I'm currently moving that data from one drive to another. If anything goes wrong with the move, it appears now that I do not have a backup of it - gigabytes of precious family photos and videos. This is making me very nervous. There have been two or three little things that have sent warning signals about this software so far, and now that I can't mount a verified image, my gut is screaming 'Don't trust this software!'
EDIT: I desperately need to take a trust-able, functioning backup of this data once it is moved. If I install the free edition of Macrium Reflect for this purpose, the two backup programs won't interfere with each other will they?
I did a partition backup of my data partition yesterday, including integrity verification. Everything went fine according to AOEMI. This morning I tried to mount and explore that image, and get the error:
Q:/ is not accessible.
The file or directory is corrupted and unreadable.
Any ideas about what might be wrong?
I'm currently moving that data from one drive to another. If anything goes wrong with the move, it appears now that I do not have a backup of it - gigabytes of precious family photos and videos. This is making me very nervous. There have been two or three little things that have sent warning signals about this software so far, and now that I can't mount a verified image, my gut is screaming 'Don't trust this software!'
EDIT: I desperately need to take a trust-able, functioning backup of this data once it is moved. If I install the free edition of Macrium Reflect for this purpose, the two backup programs won't interfere with each other will they?
Comments
I still have the AOEMI backup, if someone wants to suggest how I can mount and explore it?
I know all backup software has its problems and failure rates, but I couldn't continue to use this software without accurately being able to ascertain whether the backups were functional or not (unless I manually mounted and explored each image myself). And now I don't think I could have confidence that the restore process would work, even if the image seemed OK.
AOEMI were very good though. After asking for a refund, they first offered me technical support for the above issue, and then acted promptly when I pressed for the refund. MyCommerce/Digital River handled it within 24 hours.