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Backupper Pro keeps failing MSVCR80.dll

maca19maca19
edited May 2019 in AOMEI Products Support
I've already emailed support all the log files and no response. :'(

Backupper Pro has stopped working for several weeks now. I am trying posting here but all of the requested files have been emailed. Can anyone please help?

Error      5/6/2019 10:58:39 AM  Application Error              1000       (100)

Log Name:      Application

Source:        Application Error

Date:          5/6/2019 10:58:39 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      MC10

Description:

Faulting application name: ABCore.exe, version: 4.6.3.0, time stamp: 0x5c9dc990

Faulting module name: MSVCR80.dll, version: 8.0.50727.9445, time stamp: 0x5a7bc74c

Exception code: 0x40000015

Fault offset: 0x00008923

Faulting process id: 0x25c4

Faulting application start time: 0x01d50421559913ed

Faulting application path: C:\Program Files (x86)\AOMEI Backupper\ABCore.exe

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR80.dll

Report Id: e2625f21-1998-4cb1-a3c5-12e05992bc94

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-05-06T15:58:39.379464500Z" />

    <EventRecordID>54411</EventRecordID>

    <Channel>Application</Channel>

    <Computer>MC10</Computer>

    <Security />

  </System>

  <EventData>

    <Data>ABCore.exe</Data>

    <Data>4.6.3.0</Data>

    <Data>5c9dc990</Data>

    <Data>MSVCR80.dll</Data>

    <Data>8.0.50727.9445</Data>

    <Data>5a7bc74c</Data>

    <Data>40000015</Data>

    <Data>00008923</Data>

    <Data>25c4</Data>

    <Data>01d50421559913ed</Data>

    <Data>C:\Program Files (x86)\AOMEI Backupper\ABCore.exe</Data>

    <Data>C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR80.dll</Data>

    <Data>e2625f21-1998-4cb1-a3c5-12e05992bc94</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

 


Comments

  • maca19maca19

    Information        5/6/2019 10:58:41 AM  Windows Error Reporting             1001       None

    Log Name:      Application

    Source:        Windows Error Reporting

    Date:          5/6/2019 10:58:41 AM

    Event ID:      1001

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      MC10

    Description:

    Fault bucket 1176832151273390004, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

    Problem signature:

    P1: ABCore.exe

    P2: 4.6.3.0

    P3: 5c9dc990

    P4: MSVCR80.dll

    P5: 8.0.50727.9445

    P6: 5a7bc74c

    P7: 40000015

    P8: 00008923

    P9:

    P10:

     

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B94.tmp.dmp

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D6A.tmp.WERInternalMetadata.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D7A.tmp.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D88.tmp.csv

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DA8.tmp.txt

     

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ABCore.exe_6b64f1e32dbfb5b856bef1213ebdcc652bac9d_2bd530d9_2cea70e3

     

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: e2625f21-1998-4cb1-a3c5-12e05992bc94

    Report Status: 268435456

    Hashed bucket: 8b8974d3259432a9e054f29b40e8bfb4

    Cab Guid: 0

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Windows Error Reporting" />

        <EventID Qualifiers="0">1001</EventID>

        <Level>4</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2019-05-06T15:58:41.045048400Z" />

        <EventRecordID>54412</EventRecordID>

        <Channel>Application</Channel>

        <Computer>MC10</Computer>

        <Security />

      </System>

      <EventData>

        <Data>1176832151273390004</Data>

        <Data>1</Data>

        <Data>APPCRASH</Data>

        <Data>Not available</Data>

        <Data>0</Data>

        <Data>ABCore.exe</Data>

        <Data>4.6.3.0</Data>

        <Data>5c9dc990</Data>

        <Data>MSVCR80.dll</Data>

        <Data>8.0.50727.9445</Data>

        <Data>5a7bc74c</Data>

        <Data>40000015</Data>

        <Data>00008923</Data>

        <Data>

        </Data>

        <Data>

        </Data>

        <Data>

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B94.tmp.dmp

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D6A.tmp.WERInternalMetadata.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D7A.tmp.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D88.tmp.csv

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DA8.tmp.txt</Data>

        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ABCore.exe_6b64f1e32dbfb5b856bef1213ebdcc652bac9d_2bd530d9_2cea70e3</Data>

        <Data>

        </Data>

        <Data>0</Data>

        <Data>e2625f21-1998-4cb1-a3c5-12e05992bc94</Data>

        <Data>268435456</Data>

        <Data>8b8974d3259432a9e054f29b40e8bfb4</Data>

        <Data>0</Data>

      </EventData>

    </Event>


  • adminadmin
    Please reply to the corresponding ticket to see if there are any updates.
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