File/Folder syncronisation fails - Files in use
Hello,
I'm trying to sync multiple folders from my computer with a externe USB device. Everything worked as it should during the first, second and third sync. Now I'm getting always a "Files in User" error while syncing. Even if i havn't start any programm and my system is completly fresh started.
System: Windows 10 x64 (anniversary update)
Program: Aomei Backupper v3.5
I'm not sure if it's maybe not working because the anniversary update or because i updated from v3.4 to v3.5. I recreated the sync task after the update (from aomei) and the first, second and third time every went well. Has someone any suggestions to fix this issue?
Greetings PPP
Comments
Please try to set another new syna task to see if you have the same problem, If yes, please tell us. And also we will test it.
Ok, i created a new task and deleted the old one. First sync and second sync went fine. We will see what will happend in a few days. This win10 update was to early for everyone...
Hello,
after a few syncs the error is back again.
Some more details:
- It always occures while creating snapshots of the files
- The files seems to be all located on the external USB device (which is the target)
- Everytime different files are causing the error (pdfs, jpgs, docx, xls ...)
- There are also files listed which have a "folder" icon or simple "file" icon but no name (more than 100)
- Some of these folders have names i havn't used (chinese/japanese letters or letters which are normally not allowed for windows folders e.g ascii █ or utf ☐☐)
- Some folder names / the folder structure is very "long" => these files seems to be listed more often in the files-in-use list; is there a limit of the length? (../../.../...)
- I'm using german ÖÄÜ letters and blanks in may folder names
- The first few syncs always went well
- If I check the files with the program "Unlocker", it says that there are no active locks.
- The USB device is using a exFat file system
Greeting PPP
OK, we get it. Thanks for your feedback. We will test it and fix it in the next new version.
Problem still exists 5/12/2017
I also have this problem when backing up files (~60,000) from an internal drive to an (external) USB-drive. Similar setup as user PPP, but backup faills on every run with the error that a large number of files/folders (>1,000) with strange names I've never used.
I've also tryed to create a new backup plan but the problem persists.
As I'm not able to get sure that all is backed up properly, I don't trust the backup.
Hope for your support,
Nullpointer
August 12 /2017
Hello Admin,
i have the same problem with an exiernal USB drive . Can you fix it ?
Thanks
@nullpointer @fouse Can you show me which files are occupied?
@admin:
As I dont see how to export the list, I've made a screenshot: https://www.dropbox.com/s/vn4xjcifse4y90q/Capture.PNG?dl=0
And the last log file:
AOMEI Backupper 4.0.4 log is as follows:
====================== System Information ======================
Module Path: C:\Program Files (x86)\AOMEI Backupper\ABCore.exe
Product Name: Windows 10 Pro (6.2.9200.2)
Service Package:
OS Version: 6.3
Total Memory: 32696 MB
Available Memory: 28336 MB
System Root: C:\WINDOWS
Processor Architecture: AMD64
Processor Number: 16
Current Time: 2017-8-12 16:39:53
================================================================
[0 ]vecParamLst.size()==2 return code: 0x00000000, helper.cpp(206).
[0 ]BackupLogic.cpp(127): >>>>>>>>>>>>>>>>>>>>>> Start work thread >>>>>>>>>>>>>>>>>>>>>>>>>
[2 ]::GetFileAttributesA(sCurPath) != INVALID_FILE_ATTRIBUTES return code: 0x00000000, NetworkMgr.cpp(254).
[2250 ]dwErrCode==NO_ERROR return code: 0x00000000, helper.cpp(352).
[2250 ]dwErrCode==NO_ERROR return code: 0x00000000, helper.cpp(352).
[2250 ]dwErrCode==NO_ERROR return code: 0x00000000, helper.cpp(352).
[2250 ]brwcs2wcs(pTmp, pPath, BufLength)>0 return code: 0x00000000, helper.cpp(346).
[2 ]::GetFileAttributesA(sCurPath) != INVALID_FILE_ATTRIBUTES return code: 0x00000000, NetworkMgr.cpp(254).
Backup Parameters:
MediaType = 0
BackupType = 0
NetWriteSpeed = 0
EncryptLevel = 1
SplitFileSize = 0
NetWriteSpeed = 0
DependencyVer = -1
PasswordProtect = 0
IsCheckImgAfter = 0
IsNotBackupSub = 0
IsNotBackupHideFile = 0
IsNotbackupSystem = 0
TempFolder = C:\Users\rbros\AppData\Local\Temp\
ImgFilePath = B:\BackUp\Files\My File Backup(1)\
[ACLCheckBackupFolderHelper, Thread] 0
[ACLCheckBackupFolderHelper, Thread] 0
Create VSS successful!
[BackupFolderCountHelper, Thread] 0
Regards,
nullpointer
@nullpointer Please try to backup in Backupper WinPE to see if the error persists.
Same problem. A small number of files in the "File Sync" folder on the USB show as in use. They were created by Backupper and nothing else is accessing the USB until I attempted the next Sync.
Please use the latest version.
@PeterJ
The latest version corrects the scrambled (chinese?) filesames, but the files are still marked as "in use".
I double ckecked those files, but they are not used by another program or system. I even tried to move thos files to another drive - which worked - but afterwards other files are marked as "in use".
@PeterJ
I was able to track down the error to files/folders which are EFS encrypted. After decryption the backup of the same files worked as expected.