Backing up folder

daveanderton

Hi.

Hope someone can clear this up for me.

I have a folder backup set to run at 17.15 every night as incremental.

Checked it had worked this morning - it had.

However the program is running and while my colleague said it was at 20% when she looked at it, when I did, it said 1%.

Surely the program shouldn't kick in until 17.15? So don't know why it's running, and why has it dropped back to 1%?

I'll check it again later, but for now it is making backups, but just seems odd kicking in like that - it actually says it's calculating if that's any use.

Any help would be great.

Dave

aiArtisan

Thank you for your question, Dave, I understand you are experiencing slow and unexpected tasks in Backupper. You could try reinstalling BU, or recreating the backup task. Please reply with a screenshot of your task from the Home screen, and upload your log file folder under the installation directory of Aomei Backupper. Generally, it is

C:\Program Files (x86)\Aomei\Aomei Backupper\<Version>\log
Or:
C:\Program Files (x86)\Aomei\Aomei Backupper\<Version>\log\reg.log

Tech Support
[email protected]

Backupper Guide
https://www.ubackup.com/help/

Backupper Manual
https://www.aomeitech.com/docs/AOMEI_Backupper_UserManual.pdf

daveanderton

Will do but I'm away for the next week...

daveanderton

I should have also said that the program is set to run at 17.15 every night. But when my colleague saw it at 20% and it later showed up as 1% it was at 10.30 in the morning. So it seemed to have started up again.

aiArtisan

Prior to BU automated backup, please close all applications, including Outlook.

Once per day, turn PC off.

admin

@daveanderton Please remove the AOMEI Backupper from the intercept list of your anti-virus software and rerun.

Also, select Start-->Settings-->Update&Security-->Windows Security to open Windows Security Center. Then select “Virus&threat protection”, click “Allow an app through Controlled folder access” under Ransomware protection to add "AOMEI Backupper" as an allowed app.

Or, please turn off the “Real-time protection” under Manage settings.

If the problem remains, please email our support team at [email protected] and offer the “log” folder under the installation directory C:\Program Files (x86)\AOMEI\AOMEI Backupper\7.4.0\log so the technicians will analyze this issue.

daveanderton

Hi People.

Problem is solved. It was, as usual, down to human stupidity on my part.

I had told Back upper to create a full backup for permanent retention. But in my schedule I had also told it to start off with a full backup. I think the program just became confused, or there was too much going on.

I looked at the situation this morning and I have two full backups and three intermittent ones. Based on my comments above this would appear to be what I expected.

I'm going to check in a couple of days and I'll report back with any further info as necessary, but I'm guessing that this is solved.

Dave

admin

@daveanderton Thanks for your update.

You can monitor if it works in next days.