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I need to transfer licence to a new pc

edited February 11 in AOMEI Products Support
need licensee transfer, I purchase this license for my mini pc which I have recently replace, but it won't let me use it on my new pc. please help, it hasn't even been two week since i got this licence please help me transfer it, i should still be in the 90 day refund period

Comments

  • Tech Support & license reset
    [email protected]

  • Hi, i did this but the person assign to the ticket has stopped replying, i thought something might be wrong so i sent another ticket to him but no luck, can someone please help
  • I have to send the faulty mini PC back to amazon soon, hope i can get this resolved on my replacement pc
  • If they are not responding there, you could also try this.

  • I've gotten no luck, this is my first time purchasing from Aomei, does it normally take over 48 hours to respond to a support ticket? Owen Tan seems to be the only one assign to this department, can I contact him on this discussion forum? he responded once asking for an invoice which I then provided but now he's gone.
  • All three tickets are assign to Owen Tan, doesn't matter if it's [email protected] or [email protected]
    I don't know what to do, how do I get in contact with Owen??

  • I'm still unable to use the product I purchase can someone please help
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