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The program is unable to connect to the Network.Please Enter the correct credentials

edited November 2014 in AOMEI Products Support

Hi,

Dear Expers of AOMEI. 

Firs of all thank you so much for developing such an easy . smooth and user friendl application. i have a query kindly if you guide me i will be much thank ful. i want to store back up remotely. eg.when i select destination as a remote from share NAS tab. and give the crediantials of remote server i mean, ip , then user name and password. then an error comes. The program is unable to connect to the Network.Please Enter the correct credentials and check that your Network is functioning correctely".   the destination server and the from where i am tsking back up both are. server 2012.  i can ping to destination sever. the folder which i shared on destination server is also accessable when i try to see from Network TAB. but strange thing happens that above mentioned error comes. i tried my best to fix it but i am stuck. your feed back about this query will be highly appriciated because i am stuck from many days,and i have to do it urgently. i can provide the log files also and the snap shot of the error as well if want to explore it deeply. waiting for your kind reply.

Regards:

Sohrab Khaliq

Network Engineer 

UAE Government Customs Deartment 


Comments

  • Hi Sohrab,


    Yes, please post us the log files.

  • I had this issue. I found out I had to be logged into the computer I was backing up with the same credentials as the destination.

     

    I am having another issue though where I am trying to restore from a network location but it doesn't ask for my network credentials and keeps telling me I cannot access the backup due to wrong credentials.

  • Hi helpdesk,


    About your problem, please also post us your log files.

  • How do you get the log file?

  • The .log files are stored in the installation folder for the software.


    c:\program files (x86)\aomei backupper (version number)

  • I have same issue

    Dump Slice:
    ================================================================
    ID ParentID SequenceID Offset Sector  Start Sector  Slice Size  Unallocated
    -- -------- ---------- -------------  ------------  ----------  -----------

    [21      ]bFind return code: 0x0132100B, MainWidget.cpp(306).
    [86      ]EnumRemoteFolder.cpp(303): Connection failed, ErrCode: 86, \\192.168.1.1\My File Backup
    [86      ]EnumRemoteFolder.cpp(303): Connection failed, ErrCode: 86, \\192.168.1.1\My File Backup
    [86      ]EnumRemoteFolder.cpp(303): Connection failed, ErrCode: 86, \\192.168.1.1\My File Backup
    [86      ]EnumRemoteFolder.cpp(303): Connection failed, ErrCode: 86, \\192.168.1.1\My File Backup
    [86      ]EnumRemoteFolder.cpp(341): 86 = InitNetWorkPath(\\192.168.1.1\My File Backup, admin ...)
    [3       ]INVALID_HANDLE_VALUE!=Finder return code: 0x0097100B, ImageReaderHelp.cpp(151).
    [3       ]SearchImageFiles(wsPath, wsTaskName, stGuid, m_vtrImageList) return code: 0x0097100B, ImageReaderHelp.cpp(62).
    [3       ]m_pImgReaderHelp->Init(wsTemp, wsTaskName, stGuid, -1, !bIsDsBackup) return code: 0x0097100B, ImgTaskMgr.cpp(112).
    [3       ]INVALID_HANDLE_VALUE!=Finder return code: 0x0097100B, ImageReaderHelp.cpp(151).
    [3       ]SearchImageFiles(wsPath, wsTaskName, stGuid, m_vtrImageList) return code: 0x0097100B, ImageReaderHelp.cpp(62).
    [3       ]m_pImgReaderHelp->Init(wsTemp, wsTaskName, stGuid, -1, !bIsDsBackup) return code: 0x0097100B, ImgTaskMgr.cpp(112)


  • Hopefully this might help.  I had a similar issue.  I had skipped the step "SHARE NAS/DEVICE".  See  https://www.winhelp.us/configure-aomei-backupper-in-windows.html

  • This is possibly because you don't have write permission to this folder. You can use another account to log on or you can change the destination folder.

  • edited October 2015

      Execution time:26-10-2015 11:05:14 AM

           Plan name:ORO

           Operation:File Incremental Backup

    Execution result:Failed

          Error code:303

         Description:Invalid network path or sharing service has been disabled. Please check whether the network is accessible and whether the sharing service of the target computer exists, and then try again.


     till last week the backup completes without any error, but right now i'm getting an error like this, i also have four other backups with this same location all other are working correctly except this one...any one please help me to solve this issue,...

  • Hi.

    I know this is an old thread but I'm having a similar problem, hope you can help.

    I've been trying to do a Basic Sync to backup a NAS folder (containing server backups) but I always get an error at 90%...I read above that the network credentials could be causing this issue but I've tested them when I added the paths and the credentials worked just fine.

    Here's the log:


    [2023-02-15 11:32:33] m_hMapFile!=NULL return code: 0x00000002, MemMap.h(104).
    [2023-02-15 11:32:33] m_MemMap.Open(SHARE_MEM_NAME, FILE_MAP_READ|FILE_MAP_WRITE, sizeof(MEM_MAIN_HEAD)) return code: 0x00000000, ShareMem.h(152).
    [2023-02-15 11:32:34] [0       ]helper.cpp(1990): (null)
    [2023-02-15 11:32:34] [0       ]vecParamLst.size()==2 return code: 0x00000000, helper.cpp(221).
    [2023-02-15 11:32:35] [2       ]hFile != INVALID_HANDLE_VALUE return code: 0x00000002, BackupLogic.cpp(2171).
    [2023-02-15 11:32:35] [2       ]BackupLogic.cpp(340): >>>>>>>>>>>>>>>>>>>>>> Start work thread >>>>>>>>>>>>>>>>>>>>>>>>>
    [2023-02-15 11:32:37] [1008    ]UiRecord.cpp(508): CUiRecord:C:\ProgramData\AomeiBR\tasks2.2.xml
    [2023-02-15 11:32:37] : ============== SystemVersion ==============
    [2023-02-15 11:32:37] : System version: 6.0
    [2023-02-15 11:32:37] : IsWow64: 1
    [2023-02-15 11:32:37] Version==1 return code: 0x00000000, .
    [2023-02-15 11:32:37] [1200    ]dwErrCode==NO_ERROR return code: 0x000004B0, helper.cpp(375).
    [2023-02-15 11:32:37] [1200    ]helper.cpp(387): dwErrCode: 1200, \\10.0.0.252\backup
    [2023-02-15 11:32:37] [1200    ]dwErrCode==NO_ERROR return code: 0x000004B0, helper.cpp(375).
    [2023-02-15 11:32:37] [1200    ]helper.cpp(387): dwErrCode: 1200, \\10.0.0.252\usbdisk4\nasoncii-20221012132632\
    [2023-02-15 11:32:38] [122     ]EnumRemoteFolder.cpp(437): Connection3 0
    [2023-02-15 11:32:38] [122     ]EnumRemoteFolder.cpp(500): 0 = InitNetWorkPath(\\10.0.0.252\usbdisk4, spxbackup ...)
    [2023-02-15 11:32:40] Sync Parameters:
    [2023-02-15 11:32:40] IsNotBackupSub:      0
    [2023-02-15 11:32:40] IsNotBackupHideFile: 0
    [2023-02-15 11:32:40] IsNotbackupSystem:   0
    [2023-02-15 11:32:40] IsNotbackupEmpty:    0
    [2023-02-15 11:32:40] IsIgnoreOccupy:      0
    [2023-02-15 11:32:40] IsNew:               0
    [2023-02-15 11:32:40] SyncType:            1
    [2023-02-15 11:32:40] FileFilter:   
    [2023-02-15 11:32:40] FolderFilter: 
    [2023-02-15 11:32:40] DestPath:     \\10.0.0.252\usbdisk4\nasoncii-20221012132632\
    [2023-02-15 11:32:40] SrcPath-0:     \\10.0.0.252\backup
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(437): Connection3 0
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(500): 0 = InitNetWorkPath(\\10.0.0.252\usbdisk4, spxbackup ...)
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(437): Connection3 0
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(500): 0 = InitNetWorkPath(\\10.0.0.252\usbdisk4, spxbackup ...)
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(437): Connection3 0
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(500): 0 = InitNetWorkPath(\\10.0.0.252\backup, spxbackup ...)
    [2023-02-15 11:32:40] [122     ]EnumRemoteFolder.cpp(437): Connection3 0


    I hope you can help, it's frustrating to have an error at 90%...

    Thanks.
  • @Mike_SBG, Please press Win+R, then type into the NAS path (such as,\\192.168.1.230\xxx), and then check if windows can access the NAS path with the same username and password.
    If yes, please try to delete NAS.xml file under C:\ProgramData\AomeiBR and then re-connect the NAS to AOMEI Backupper (via Tools-->Storage Management).

  • Thanks, I'll do that.
  • Hi again, @Admin.

    Sorry for my late response but I went on vacation last week.

    I did exactly what you suggested, I accessed the NAS folder with the credentials used for managing the backups (with read and write permissions), I deleted the NAS.xml file and reconnected the NAS on AOMEI via Tools/Storage Management. So far, so good.

    I deleted the old Basic Sync task, created a new one and started the sync (this was yesterday on the afternoon). Today when I went to check the sync status, I had a network error again...it seems that the credentials were discarded at some point because I even lost access to the NAS folder on Windows Explorer.

    Here's the log (there is not much info):

    ================================================================

    [2023-02-26 20:02:20] [0       ]UiRecord.cpp(508): CUiRecord:C:\ProgramData\AomeiBR\tasks2.2.xml
    [2023-02-26 20:04:50] [1008    ]UiRecord.cpp(508): CUiRecord:C:\ProgramData\AomeiBR\tasks2.2.xml
    [2023-02-26 20:04:52] [1008    ]UiRecord.cpp(508): CUiRecord:C:\ProgramData\AomeiBR\tasks2.2.xml
    [2023-02-26 20:04:53] : ============== SystemVersion ==============
    [2023-02-26 20:04:53] : System version: 6.0
    [2023-02-26 20:04:53] : IsWow64: 1
    [2023-02-26 20:04:53] Version==1 return code: 0x00000000, .
    [2023-02-28 10:11:57] : error 1008
    [2023-03-01 05:00:05] : SERVICE_NOT_EXEC_SHUTDOWN!
    [2023-03-01 05:00:05] === : 2023-03-01 5:0:5 --- Start task: {E6C0844E-1747-4b4c-B7F0-99F9B6C57555} ===
    [2023-03-01 05:00:05] RunScheduleTask:ABCores Not running.
    [2023-03-01 05:00:05] RunScheduleTask: Waiting shutdown
    [2023-03-01 05:00:05] RunScheduleTask: Waiting shutdown finish.
    [2023-03-01 05:00:05] : Not found abcore

    I accessed the server by RDP (on a VPN connection), is it possible that when I disconnect the RDP session from the server that somehow the credentials stop working? It shouldn't happen but It's really strange that I keep getting the "network error" and loose access to both NAS folders....

    I did the process again and restarted the sync, I'm gonna leave the RDP session opened to see if I notice any odd situation....

    Do you have any idea why is this happening? 

    I really like AOMEI software and it's the first time I have an issue using it, I hope you can help me!

    Thanks in advance.
  • @Mike_SBG, The computer that you create sync task and NAS device are on the same physical LAN? Or, is there a VPN connection?
    Could you send us the whole log folder under the installation directory of AOMEI Backuper so that we check the problem further?
  • Yes, they are on the same LAN. The computer it's actually a server that has a NAS connected to it to store backups that are made severall times a day, I just mentioned the VPN because it's the way I connect to that network so I can connect to that server trough a RDP session.

    The first time I had an issue with the sync, I had accessed the NAS folder on windows explorer with the NAS administrator credentials but that same credentials wouldn't work on AOMEI (a bit strange, don't understant why that happenedf) so I used another user that was created only to manage the backups on the NAS (spxbackup) and maybe that was what originated the network error....but I'm just guessing.

    This last time I configured AOMEI (on the 2nd attempt, that last log on my post it's from the 1st attempt), I used that same user on windows explorer to access the NAS folder and in AOMEI (deleted the NAS.xlm as you suggested) and had no problems so far, the sync is running ok since yesterday.

    Let's see how it goes this time, I'll give you some feedback after.

    Thanks for the help!
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