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backupper being run error

johnpdwyerjohnpdwyer
edited November 2014 in AOMEI Products Support

After using backupper, I now receive "backupper being run" and backup not occuring.  Anyone else have this problem?

Comments

  • darylsonnierdarylsonnier

    Johnpdwyer,


    What version of Backupper are you running?  What kind of backup job (new, full, differential, etc.)?  Also, can you attach the log file from the backupper folder?

  • johnpdwyerjohnpdwyer

    Can't tell what version because will not start.  Had the program running since Oct 24th.   Incremental backup has been working fine.  Problem occurred on both computers about the same time.  The log file for backup up folder, I don't now how to do that.  Sorry.

  • darylsonnierdarylsonnier

    c:\program files (x86)\aomei backupper ... version number\log is the path.  There will be at least one, but probably two or three log files there.

  • johnpdwyerjohnpdwyer

    Most recent log file.  There are 4.


    Module Path: C:\Program Files (x86)\AOMEI Backupper Standard Edition 2.0.2\Backupper.exe

    Product Name: Windows 7 Home Premium (6.1.7601.2)

    Service Package: Service Pack 1

    OS Version: 6.1

    Total Memory: 8070 MB

    Available Memory: 2094 MB

    System Root: C:\Windows

    Processor Architecture: AMD64

    Processor Number: 2

    Current Time: 2014-11-14 10:7:30


  • darylsonnierdarylsonnier

    This log doesn't have any useable information about the error.  It does show, though, that you're not using the latest release of the software.  I'd download the latest version and install it.  Then try again.

  • johnpdwyerjohnpdwyer

    Ok, thanks.  Will try that


  • darylsonnierdarylsonnier

    You're welcome.  Let us know if that solves it.  If not, we can take it a step further.

  • johnpdwyerjohnpdwyer

    Thanks for your help.  I had to reboot computer.  It then allowed me to remove old program and reinstall new one.  Selected backups and schedule again, and now everything appears to be running fine.  

  • darylsonnierdarylsonnier

    You're welcome.  I'm glad that it's resolved.

  • Alan1250Alan1250

    I'm having the same problem on my wife's computer.  Here's the current log:


    AOMEI Backupper 2.1.0 log is as follows:

    ====================== System Information ======================
    Module Path: C:\Program Files\AOMEI Backupper Standard Edition 2.1.0\Backupper.exe
    Product Name: Windows 7 Professional (6.1.7601.2)
    Service Package: Service Pack 1
    OS Version: 6.1
    Total Memory: 3036 MB
    Available Memory: 1138 MB
    System Root: C:\Windows
    Processor Architecture: x86
    Processor Number: 2
    Current Time: 2014-12-8 16:57:53
    ================================================================

    [0       ]!(::GetFileAttributesA(sCurPath) == INVALID_FILE_ATTRIBUTES) return code: 0x00000000, NetworkMgr.cpp(199).
    [2       ]!(::GetFileAttributesA(sCurPath) == INVALID_FILE_ATTRIBUTES) return code: 0x00000000, NetworkMgr.cpp(199).


    It may be because the path last used for backup has changed.  But it won't run so I can change to a new path!

    Hope this helps.  I don't really want to have to totally reinstall just because I change my disk partitions.


    Thanks.

  • darylsonnierdarylsonnier

    Alan1250,

    Are you having this problem only with a scheduled backup or can you manually run a backup without problem?

  • aclarkeaclarke

    Alan1250 wrote: "It may be because the path last used for backup has changed."

    I was suspecting the same since my automated backups (using the Windows Scheduler) quit working after changing the internal drive which was being used to store incremental backups. I even uninstalled/reinstalled Backupper Standard v3.0 and it wont work. I can perform a backup manually with no problem but it won't run on the Windows Scheduler even though I have properly enabled it to do so on AOMEI's "Advanced" tab. The Windows scheduler says the task ran successfully but no backup is produced.

    AOMEI Backupper 2.8.0 log is as follows:

    ====================== System Information ======================
    Module Path: C:\Program Files (x86)\AOMEI Backupper\Backupper.exe
    Product Name: Windows 7 Ultimate (6.1.7601.2)
    Service Package: Service Pack 1
    OS Version: 6.1
    Total Memory: 8103 MB
    Available Memory: 6115 MB
    System Root: C:\Windows
    Processor Architecture: AMD64
    Processor Number: 4
    Current Time: 2015-8-3 12:37:34
    ==========================================================

    [0       ]::GetFileAttributesA(sCurPath) != INVALID_FILE_ATTRIBUTES return code: 0x00000000, NetworkMgr.cpp(208).
    [2       ]::GetFileAttributesA(sCurPath) != INVALID_FILE_ATTRIBUTES return code: 0x00000000, NetworkMgr.cpp(208).
    diskinfo.h(451): Failed to init GPT style table.
    diskinfo.h(451): Failed to init GPT style table.
    [2       ]dyndisk.cpp(213): Failed to RegQueryValueEx on GetSysDgGuid.
    [0       ]ldmio.cpp(89): No dynamic disks are found.



    //////////////////////////////Dump Information////////////////////////////


    Dump Disk:
    ==========================================================
    Disk Index    Total Sector        Geometry            Product Name
    ----------  ------------     --------            ------------
    0        250069680 (119.24GB)    (15566,255,63)            PLEXTOR PX-128M3 (Basic Disk,MBR,Sig: 27532753)
    1        1953525168 (931.51GB)    (121601,255,63)            WDC WD1002FAEX-00Y9A0 (Basic Disk,MBR,Sig: 9d9efe49)




    Dump Volume:
    ==========================================================
    ID    Volume    File System    Total Sector        Used Sector        Free Sector        Type        Status                Cluster Size    Volume Label
    ----------------------------------------------------------------------
    0.0    *:    NTFS            110406     (53.91MB)    49536      (24.19MB)    60870      (29.72MB)    Primary       Ok,Act,Sys                  8        System Reserved
    0.1    C:    NTFS            135506041  (64.61GB)    88430696   (42.17GB)    47075345   (22.45GB)    Primary       Ok,Boot                     8        
    0.2    D:    NTFS            114429067  (54.56GB)    11379296   (5.43GB)    103049771  (49.14GB)    Primary       Ok                          8        DATA
    1.0    F:    NTFS            1953519615 (931.51GB)    1350595768 (644.01GB)    602923847  (287.50GB)    Primary       Ok                          8        BACKUP



    Dump Slice:
    ==========================================================
    ID    ParentID    SequenceID    Offset Sector        Start Sector        Slice Size        Unallocated
    --   --------   ----------    -------------    ------------   ----------     -----------

    [2       ]bFind return code: 0x0132100B, MainWidget.cpp(306).

  • aclarkeaclarke

    I finally fixed AOMEI's inability to run from the Windows Scheduler. I
    don't know if every step taken below was necessary but here is what I did:

     

    1) Uninstalled AOMEI Backupper & rebooted.

     

    2) Used CCleaner to clean both files and registry, rebooted.

     

    3) Changed target F: drive letter to G:, then back to F:

     

    4) Installed AOMEI Backupper v3.0, scheduled task used "Advanced" tab
    designating to use Windows Scheduler only.

     

    5) Manually edited task to run whether user is logged in or not, and
    changed "Configure for" to "Windows 7, Windows Server 2008 R2".

     

    6) Tested task from Windows Scheduler by right-clicking it then clicking
    "Run".

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