Backupper wont open at all

Hi everyone im at a complete loss here, been using backupper for ages with no issues and then a few weeks ago I noticed the scheduled backups we not updating so went to open backupper to find out why and now t wont even open, i just get a message saying "sorry the currant program has occurred unknown error! if it always shows the errors, there is a called "log" folder and a Crash.dmp file in the installation directory of the program, you could send them to support...... to get help" 

done that and no reply, any one got any ideas? tried removing the program and reinstalling and also on a fresh install of windows 10 on this PC? below is what shows up in the log file 

AOMEI Backupper 5.9.0 log is as follows:

====================== System Information ======================
Module Path: C:\Program Files (x86)\AOMEI\AOMEI Backupper 5.9.0\Backupper.exe
Product Name: Windows 10 Pro (10.0.9200.2)
OS Build Name: 19042.685
Service Package: 
OS Version: 10.0.9200.685
BuildLabEx: 19041.1.amd64fre.vb_release.191206-1406
Total Memory: 32696 MB
Available Memory: 29317 MB
System Root: C:\Windows
Processor Architecture: AMD64
Processor Number: 24
Current Time: 2021-1-10 6:11:29
================================================================

[2021-01-10 06:11:29] [0       ]Green.cpp(218): ============== SystemVersion ==============
[2021-01-10 06:11:29] [0       ]Green.cpp(219): System version: 6.2
[2021-01-10 06:11:29] [0       ]Green.cpp(220): IsWow64: 1
[2021-01-10 06:11:29] Schedule.h(141): Failed to reload task.xml by ABService
[2021-01-10 06:11:29] [2       ]::GetFileAttributesA(sCurPath)!=INVALID_FILE_ATTRIBUTES return code: 0x0103100B, NetworkMgr.cpp(259).
[2021-01-10 06:11:29] [0       ]Green.cpp(218): ============== SystemVersion ==============
[2021-01-10 06:11:29] [0       ]Green.cpp(219): System version: 6.2
[2021-01-10 06:11:29] [0       ]Green.cpp(220): IsWow64: 1
[2021-01-10 06:11:29] [2       ]Version==1 return code: 0x00000002, Green.cpp(726).
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 0
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 0
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 0
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] [3       ]fatlabel.cpp(200): Failed to get label for FAT32.
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 1
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 2
[2021-01-10 06:11:29] diskinfo.h(451): Failed to init GPT style table.
[2021-01-10 06:11:29] [0       ]vol.cpp(670): Failed to ISymLink.SymLimkToTarget.
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 2
[2021-01-10 06:11:29] [0       ]vol.cpp(518): Failed to ISymLink.SymLimkToTarget.
[2021-01-10 06:11:29] [0       ]part.cpp(468): Failed to create volume device, DiskIndex:2, StartSector:0.
[2021-01-10 06:11:29] DiskIO.h(76): Open disk: 2 

Comments

  • @Lstef11, Please try to install the latest version of AOMEI Backupper to try again. You can download the latest version of AOMEI Backupper Standard edition. If you have a license, you can register it to upgrade to the paid edition.
    https://www2.aomeisoftware.com/download/adb/AOMEIBackupperStd.exe
    If it still crash when you open the program, please send us the Crash.dmp file in the installation directory of AOMEI Backupper. And, please zip the log folder and send it to us.
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