Aomei's email response to my support requests are always blank
Fwd: BackUpper Professional - License no longer accepted
(content of my original request)
This is a reminder that your request 108123 is pending and awaits your response. If you wish to close the request, no additional action is necessary and the request will close automatically. If you’d like to provide an update or require more time, simply reply to this email. If we don’t hear from you in the next 48 hours, we will assume that your request can be closed. Note: You can always re-open your ticket at a later date if you have, or need, more information about this request.
Kindly verify the information and get back to us, so that we can help you out better.
Thanks and regards,
AOMEI Support Team
This implies that someone has responded to my request, but no other correspondence is ever received. I have used the Sign Up function at aomei.freshdesk.com several times with multiple email addresses in order to view my ticket, but do not receive a temporary password or confirmation email. I have also attempted to use the Forgot your password? page, but when I enter any of these email addresses I am returned to the login page with a "You are not authorized..." error.
How am I expected to respond when I am unable to see what the support team has said?