Rewrite the online Helpfile
In many respects the online helpfile is admiral in others it is sadly lacking. In particular it has clearly been written by someone who has English as a second language. Much of it has been done well but there are many sentences/paragraphs where the English is not grammatical which makes it hard or even impossible to understand. It's just a suggestion but the document should be looked at by a professional who has a good command of English.