Main Threads:Surface Laptop Backup Issue
  • I've been using AOMEI for several months after recommending we adopt it in our production environment for imaging systems. So far so good, I am using it to deploy master images to our client Microsoft Surface Pro 4 tablets. We just recently picked up the new Microsoft Surface Laptop, and it has presented me with an unforeseen problem. When I attempt to back up the C: partition (OS), I am getting the error message:


    'Information code 4122: Failed to get bitmap'


    I'm not sure why this occurs as most of the hardware between the Surface Pro and the Surface Laptop is identical. Do you guys have a fix for this, or any suggestions? I appreciate any help you can give, as I have dozens of the laptops to configure and would prefer to do it by imaging and not manually. I am able to image the partition with Clonezilla, but this is not ideal as I much prefer AOMEI's interface and I don't want my NAS cluttered with different image formats. Thanks in advance.

  • Please run chkdsk command to see if it works.

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