AOMEI Backupper - HDD Failure after clicking 'Cancel' while cloning

edited September 2016 in AOMEI Products Support

I was using the AOMEI Backupper Standard to clone a HDD.


Source was a WD 1 TB Black HDD (primary drive in my computer)
Destination was a WD 1 TB Green HDD (in an external USB enclosure).


Within 30 seconds of the start I changed my mind and clicked 'Cancel'. 


I believe the cloning hadn't started yet and the Backupper program was in the

information gathering stage.


Now the destination HDD is not seen when attached to my computer, either in

the external USB enclosure or when installed as the primary drive.


The HDD still works - I can hear and feel the disk spinning.


I have reviewed the 'Clone' section of the AOMEI Backupper User Manual (p.

31, 32) and there is no mention of the 'Cancel' button.


Do you know what is wrong?
What needs to be done to the HDD so it is recognized by my computer? 


If the HDD cannot be recovered, may I respectfully suggest that some sort of

message be put in the Backupper program to warn future users about the

times during the cloning process when clicking the 'Cancel' button will result

in the loss of their HDD.


Comments

  • edited September 2016

    Perhaps try: right click 'My Computer' or 'This PC' (depending on version of Windows), then click 'Manage' --> Storage --> Disk Management.

    There you should be able to see your 'green HDD', remove all partitions on the green drive (right click on the partition and choose Remove volume) and then repartition and reformat the drive.

    If you cannot see your green HDD in Disk Management the drive is invisible for Windows, in that case you should try if you can make the drive visible again in the BIOS (redetect, autodetect, etc.).

    If that also is impossible you should go to the website of WD and try to download some kind of emergency tool to repair the drive. This tool usually has to be placed on a bootable USB stick, and then boot from this USB stick in order to repair the green HDD. Be sure to choose the correct HDD, you would not want to lose the data on your main HDD!


  • renehoss, Thank you very much for taking the time to reply, and for your suggestions.  I will try them out shortly and post acomment with the results.

  • AOMEI Support sent me a email regading this problem, below is the email and my reply.


    You mean you can not find your HDD via "disk manager"? Could you please

    insert your HDD to another computer to see if you can view it not?


    Hello,


    Thank you for your reply.


    I will answer your questions inline:


    You mean you can not find your HDD via "disk manager"?


    -Yes.  The HDD will not boot up and therefore cannot be found in "Disk

    Manager".


    Could you please insert your HDD to another computer to see if you can view

    it not?


    -I installed the HDD as the primary (and only) drive in a second computer.  The

    computer did not boot up or start.  The following messages were displayed:


    PXE-E53: No Boot Filename Received.
    PXE-M0F: Exiting Intel Boot Agent.
    No Bootable Device - insert boot disk and press any key.


    What happened to my HDD? 


    Why did clicking the 'Cancel' button during the clone process cause my HDD

    to be unreadable or unrecognizable by my computer?


  • edited September 2016

    You should be able to see the HDD in diskmanagement when installed in the external USB enclosure connected to a working Windows PC. 

    Or view it in command prompt: cmd.exe -> diskpart -> list disk.


  • renehoss


    Thanks so much for your detailed suggestion, it worked!


    Perhaps try: right click 'My Computer' or 'This PC' (depending on version of

    Windows), then click 'Manage' --> Storage --> Disk Management.


    There you should be able to see your 'green HDD', remove all partitions on

    the green drive (right click on the partition and choose Remove volume) and

    then repartition and reformat the drive.



    Take care,

    Kevin


  • JohnnyboyGo,


    Thanks for replying, this:


    You should be able to see the HDD in diskmanagement when installed in the external USB enclosure connected to a working Windows PC. 


    is exactly what worked.


    Take care,


    Kevin



  • My second reply to AOMEI Support apologizing for not following their advice:


    Hello,


    Please ignore my last reply - you were right, the HDD did show up in the Disk

    Manager window and I was able to recover it.


    My apologies for not reading your email more closely.


    Thank you for your time,


    Kevin


  • OK, glad that things are working again.

    The problem wasn't really the fault of Backupper, but just the result of a broken off cloning process.

    However, AOMEI could improve their Backupper program by not leaving the HDD in such a state when cloning is interrupted.

    When the cloning is cancelled by the user Backupper should leave behind a clean partition that can be read by Windows, that is a much more user-friendly solution... image

  • renehoss

    Agree with all your points.

    Again thanks for your time and help, it's much appreciated!


    Kevin

  • Can you recover the data on the source disk if this happens?
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