AOMEI One Key Backup and Restore Issues Windows 10 - Need help

Dear Friends having some issues with my OneKey Restore when selected F11.  Here are the steps that I did

I opened the application AOMEI Onekey recovery and started the back up
process. It created a 32GB partition and created a file name
AmSysbackup.adi total size of 20.3GB/32GB

Once it completed it gave me the option of adding F11 or A during
bootup, where I selected F11 and clicked OK, then Finish.

Step3: Noticed the partition did not have any drive letter assigned, hence went into diskmanagement and assigned drive letter J.

Step4: Then the drive appeared in explorer and checked the structure. enclosing screenshot of it

Inline image

Then did a reboot of the machine--> immediately after bios screen
pressed F11 and got a disk_read_error. Unsure why but without knowing
just restarted the machine and let the system bootup

when it came to the screen that showed option to use AOMEI or Win10
selected AOMEI One key restore. The system rebooted again.

Step7: AOMEI one key recovery started up and got a message box stating unknown error and exited. enclosing pic of it too

Inline image

all the recent logs just in case as unsure how this software can help
me to solve my burning problem of making a recovery partition of my
system image. will be really appreciate if provided the right procedure
or how to get this resolved sooner. thanks!


 This was the response from the support team Megan, but does not address the root of the issue and is like skimming on ice response. Also, enclosing the Menu.lst settings

timeout 0
title AOMEI OneKey Recovery
find --set-root /OneKey_PE.iso
map --mem /OneKey_PE.iso (0xff)
map --hook
chainloader (0xff)

Response from Support team on this:


As for
the error "Failed to initialize the program......", sorry for that we currently
can't solve it. It is relevant to the system environment
which create the OneKey_PE.iso. If the iso you created manually is
still useless, you can create it on other computer and then copy it to your
AOMEI Recovery enviroment.

addition, because AOMEI
can also restore the AmSysbackup.adi file, you can install AOMEI
Backupper to create the WinPE iso and then rename the iso file(ampe.iso) to
OneKey_PE.iso and save it to AOMEI Recovery Partition to replace the original
one. After that when you press F11 to boot the recover environment, you
will get the screen of AOMEI Backupper.


If you
have any other questions or suggestions, please feel free to contact us

Best Regards,


AOMEI Support Team
Optimize System, Optimize Life

Look forward to hear back an solution for people who have faced similar issues. thanks!


  • edited April 2016

    Step3 and Step4 are completely unnecessary, there needs not be a drive letter. Why did you check the structure and how?

    Aomei OneKey Restore from Step6 does not exist, however Aomei OneKey Recovery would exist, and is the wrong entry. It should not even be available. You need litterally Enter Into Aomei Onekey Recovery.

    The answer from Aomei is not really related to your issue.

    The listing of Menu.lst is unnecessary, there is nothing wrong and can't be.

    The images are missing.

    for a solution see below, but first simply redo Create System Backup.

  • edited April 2016

    From other experience I suggest you enlarge the Aomei Recovery Partition a bit at the expense of drive I:  I notice the Aomei Recovery Partition it is nearly empty. I think that OKR System Backup gave an error, and it did not complete.

    However I also notice your disk layout a bit strange, but it is not related to the issue. You have a 1700GB partition of which 37GB used, and a 80GB partition (20GB used), of which was taken away 31GB for the Aomei recovery partition. It did ask where to create the AOMEI recovery partition. I think it would be better to take the AOMEI space from the1700GB partition. The 80GB partition is probably the factory reset partition and should have been left untouched. I think it would be better to split into about 150GB of C: and the remainder for data. And then take the OKR partition from the 150GB (suggested). If you fill up the 1700GB partition of C: then the recovery partition will have a hard time.

    All this is from the log6.txt. The other errors are not relevant, they try to detect dynamic discs which you don't have, and are perhaps from SD card slots that are empty.

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