Sales FAQs

Which methods can be used for payment?

We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.

Is my order secure?

Online orders of Cleverbridge AG are 100% secure. All data exchanged during the payment process is TLS (Transport Layer Security) encrypted. Order securing servers of cleverbridge.com operate online software stores worldwide. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is encrypted and sent securely to the web servers.

Why is the price in the shopping cart higher than that in this page?

This is because a Sales Tax, VAT (Value-Added Tax) or GST (Goods and Services Tax) may be applied to the price of items but doesn’t appear until checkout. The tax rate isn’t the same across different counties, states, cities, and regions. We won’t be able to calculate the final price with taxes until you enter address information in the shopping cart. If you are a tax-exempt organization, you can apply for tax exemption.

Do you offer an invoice and how is it delivered?

Yes. We will include your copy of invoice together with your contract once you have purchased AOMEI Cyber Backup.

What's your refund policy?

We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.