Sales FAQs

Why is the price on the order page higher than that in your store?
There may be a tax when you place the order. The tax is charged according to user' local tax law by MyCommerce. If you have tax-exempt qualification, you can remove the tax.
What’s the product delivery policy and is there an invoice？
Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.
What is the upgrade policy?
Minor updates (e.g. 2.2.1 -> 2.2.5) are free. For the major upgrades (e.g. 2.2 -> 2.5), you need to pay a small amount of upgrade fee to get the latest version. For customers who puchased "Lifetime Upgrades" license, all major upgrades are free.
Can I cancel the yearly subscription if I don’t need it sometime?
Yes. You can cancel your subscription any time you would like to. When you purchased AOMEI Backupper Yearly Plan solely or AOMEI Backupper Yearly Plan with accordant size of cloud storage, it’s auto renewed every year. After the first payment, if you decide you don’t need it any more, you can cancel it so that we will not charge you next year. Just pay attention to cancel it before the next billing date.
What's your refund policy?
We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.

Hear What Our Customers Say

Don’t just take our word for it. See why AOMEI Backupper is highly recommended by 100 M+ happy users worldwide.

Eduardo Friel

Co-Founder, Halo Memory Photography

Can’t find any better backup tool for our photography workshop. It has professional backup and restore features, and the PXE tool is perfect for us to boot any computers when there is on one on shift. We now work at the highest efficiency and best timeliness ever. Thank you AOMEI!

Kim Stoddard

General Manager & Owner,Forever Young Beauty & Cosmetics

AOMEI Backupper is the best functioning and most reasonably priced backup program after we dug twenty thousand leagues in the market! There are either too many limits or too expensive. It fully covers our needs to back up our customer reservations and service logs. Great tool for small business!

Kitson Dosselmann

Manager & Technician, Ideal PCs Ltd

AOMEI Backupper helped us to batch install and migrate systems, copy disks and partitions. It has all the necessary tools for granular backup and restore, as well as smart schedule backup for operating system and hard drives. Complete backup and clone software. We love it and will stick to it all the time.

Michele Holding

Designer & Customer Manager, Cherry Jewels, LLC

Very easy-to-use backup and recovery software even for computer novices. We absolutely can’t afford to lose all our customer and order information, and with AOMEI Backupper, every one of us can do the backup and recovery work in seconds with the intuitive interfaces. Highly recommended for every shop like us.

Matthew Lemaire

Senior Consultant, Ossa Education Consulting

AOMEI Backupper did a fabulous job and went beyond all our expectations to back up our clients information automatically without us taking manual work or attention. And when we needed to add computers, or recover lost data, it finished the work in minutes. Marvelous program!