Sales FAQs


What’s the product delivery policy and is there an invoice?

Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.


What’s the refund policy?

We offer 90-Day Unconditional Money Back Guarantee. If for any reason you are not completely satisfied with the product you purchased from us, you should notify us within 90 days from the date of the purchase and we will provide you with a full refund. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.


Which support options are available?

We provide lifetime free technical support via email so far. And we do not provide the phone support because of the time difference. You are also welcomed to ask questions on AOMEI Twitter, Facebook and Forum.
Upgrade Policy: Minor updates are free. For the major upgrades, you only need to pay a small amount of upgrade fee to enjoy the full set of advantages of later new versions. If you have already purchased "Lifetime Free Upgrades" before, you can upgrade to the latest version without extra pay in the future. Learn more >>


Lost the software, how to regain it?

If you lost your license or the software, please contact our support team, and we will process the problem for you as soon as possible.


Is my order secure?

MyCommerce online order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at, a veteran ecommerce company, specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.


What method can be used for payment?

We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.


Is there any discount offer?

Yes! Our Educational and Non-Commercial License Program is intended to make our products more affordable to students, teachers, schools, colleges, universities, educational institutions, non-commercial users and government agencies. Generally, we offer those customers 20% discount on all products. Contact us for Coupon Code


Why the price on the order page is higher than that of your store?

It’s due to the VAT (Value Added Tax). The list price on our store does not include VAT. VAT is a general consumption tax assessed on the value added to goods and services and is borne ultimately by the final consumer. Learn more >>
Tips: There is a special procedure for US organizations to order without sales tax only if RegNow/MyCommerce (our e-commerce provider) receive proof of tax exemption prior to order placement. In other countries, such as in Europe, you can just enter your VAT number in the order form. Learn more >>


I got the error message "We were unable to verify that the information you entered on the order form is valid", why?

If you get this error, it might be because your IP address is blocked by the anti-fraud system. Please contact MyCommerce customer service department in that case. You will see that and the contact details when you get this error.


What’s CD version and how to purchase it?

CD version is just convenient for you to keep the source program and the record if you think it is necessary, it has nothing different with the downloaded version but burned on CD or DVD disk, which charges extra for the disk fee and postage.
If you want to buy the CD version, after you click the "purchase" button, you will go to the purchase page. On that page, please click the "ADD TO CART" button on "Add a Backup CD of your Order". Then the CD version will be added automatically to your order.


Why the information I entered failed to form an order?

Firstly, the causes aren’t on our side. Since we have entrusted MyCommerce to manage our deals, it’s due to their order system. Still, we have discussed this problem with their side and they gave us three possible reasons. One is that you are in those countries that have banned American IP addresses. One is that you have made orders on MyCommerce before but enforced refund without MyCommerce aggrements. Another one is that you are using VPN while making an order, thus your order is probably been treated as an evil one.


Can I evaluate before purchasing? Or is there trial/demo version available?

Yes, there’re trial/demo versions respectively for AOMEI Backupper and AOMEI Partition Assistant paid versions. You can experience our products free for 30 days.


I'm trying to upgrade to the newer version of the software but I lost my serial number for the previous version and forgot registration details.

You need to contact us and provide us with the e-mail address you used when the software was purchased. Your serial number and registration data will be re-sent to you at that address. If you've moved, you'll need to let us know that as well.


I ordered a wrong product. What should I do?

Contact our support team and send your order ID or tell us the email address you used in your order. Then, we’ll solve your problem and let you get the right product and make a refund for you.


Do you provide technical support for trial/demo users?

Of course! We provide technical support for every user of our products, including paid products, trial/demo versions and freeware.


I cannot download the product using the link given in the email.

If you are having problems downloading AOMEI software, please make sure that you have all download managers and download accelerators turned OFF before downloading. The AOMEI server cannot download software if your system has that type of software active. Now, please try to download the software again with the managers turned off. If you still have problems, please contact us.


Can I cancel my order after placing it?

If you haven’t pay yet, you can go to your cart and remove our product. If you already paid, you need to contact us and you can get a refund. For more information, please refer to the Refund Policy.


I see a price off somewhere, but when I go to your page, the price doesn’t change.

It’s probably because you have come to our website before and this is your second or N time here. What you see now is just the cookies of the former information. What you have to do is only to clean these cookies by pressing “Ctrl + F5”.

  • If you have some questions about buying our Multcloud Premium services, please visit Multcloud FAQ.
  • If you have other questions about purchase which not mentioned here, please contact our support team at Thank you for your support!